Management Project

***** ***** ***** ********, *** Indiana, *****

260-***-**** (Home) 260-***-**** (Cell)

**********@*****.***

Michael G. Silver

Objective

To secure a position in a results-oriented information systems environment that seeks an ambitious and career conscious person, where acquired skills in IT Operations, Quality Management Systems, Project Management and education, will be utilized toward continued growth and advancement.

Summary

Over 20 year’s successful experience managing data center operations as a UNIX System Administrator and Quality Management Systems as an ISO Management Representative and ISO 9000 auditor. Successfully planned, tested, implemented and managed UNIX based computer systems and networks. Broad level of experience in system administration, hardware maintenance, TCP/IP network administration, and systems and application programming. Proficient in PERL, ksh, awk, Expect shell scripting languages and SQL database queries. Served a major role as Management Representative with responsibility for implementing and managing Verizon’s ISO 9000 Quality Management System. Demonstrated project management experience responsible for managing the construction of a new data and networking facility.

Experience

07/01/2009 Verizon Fort Wayne, IN.

Senior Systems Administrator

• Successfully managed project for construction of new 500 server network and datacenter

• Responsible for administration of EMS applications, DNS servers and customer FiOS equipment

• Demonstrated proficiency in IBM AIX, Solaris 10 and Red Hat Enterprise Linux administration

• Responsible for Continuous Improvement Process for Network Services provided to customers

2004 to 2009 Verizon Fort Wayne, IN.

VOIP Network Specialist

• Provided TSS Tier II SoftSwitch VOIP Support

• Administered and responsible for support of Verizon’s VOIP servers and network

• Maintained Broadsoft’s Broadworks application, servers and network

• Developed and performed IT audits of Verizon telephony equipment

1998 to 2004 Verizon Fort Wayne, IN.

Senior Administrator

• Responsible for planning, installation, testing and administration of corporate computer systems

• Managed processes with vendors on equipment issues and change requests

• Successfully developed BMC Remedy IT business workflows resulting in automation of tasks

• Managed ISO 9000 processes which resulted in Verizon’s successful ISO 9001:2000 registration

1992 to 1998 GTE North Fort Wayne, IN.

Administrator

• Designed and developed system/application scripts utilizing ksh, tcl, awk and PERL

• Designed and coded surveillance software to automate monitoring of computer network

• Responsible for hardware maintenance, operating systems, and installation and maintenance of application programs

• Responsible for ISO 9000 Document Writing and Internal Auditor functions

1987 to 1992 GTE North Fort Wayne, IN.

Coordinator

• Responsible for monitoring and surveillance of GTE computer systems

• Managed the rack and stack of IBM, SUN, HP, and Windows servers

Education

Bachelor of Science, Business Information Systems

Indiana Wesleyan, Marion Indiana -- 2010

Associate of Science, Industrial Supervision

Purdue University, Fort Wayne Indiana -- 1999

Associate of Science, Computer Science

Purdue University, Fort Wayne, Indiana -- 1988

Awards

• GTE North -- Nominated for GTE Presidential Leadership Award

• Verizon/GTE North -- Awarded for 6 Individual Achievement Awards

• GTE North -- Nominated Lesley Warner Technical Achievement

Certifications

• ISO 9001:2000 RAB Certified Lead Auditor -- Stat-A-Matrix

• AIX User Certification -- IBM Corporation

• Associate Technical Degree Certification -- GTE North

• Currently pursuing Red Hat RHCE and CISSP certifications

References

References provided upon request.

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