Technician Service
Resume:
Terrence Lawrence Torbert
Troy, MI 48083
*******.*@*****.***
*******.*@**.***
********.******@**.***
Objective:
Obtain a position as a Help Desk Technician or Computer Service Technician.
Education:
ITT Technical Institute
Associate of Applied Science Degree in
Computer Network Systems
Graduated in December 2009
Technical Skills:
• Windows XP, 2000, Vista
• Linux Operating Systems, Administration and Security
• Windows Server 2003 and Active Directory
• Experience with Cisco 2900 series switches and routers
• Experience with configuring devices such as PDA’S, PC’S, and servers.
• Very high knowledge of network assembly such as wiring and connectivity
Training/Certifications:
• Certified Satellite Technician
Additional Skills:
• Configuring routers
• Troubleshooting PC’s
• Cabling
• Managing client side PC’S
• Project management and design
• Vast knowledge of the worlds most popular PC related operating systems
• Plenty of leadership roles with Target, both in the Electronics department and the Stockroom.
• Easily able to communicate on the technical and on the technical level
• Very high level of independence, and also able to be the head of a task team
Work Experience:
Company Name City, State
DirecTV Installation Technician April 2, 2009 – July 2009
Novi ,MI
Target Greatland Troy, Michigan
Backroom Team Member July 2006 – April 2009
July 2009-May 2010
• My department includes Sales floor, backroom, electronics, cashier, price change and guest service trained.
• Ability to navigate in the Target Terminal programs for backroom team members
• Experience with a “Command Prompt” like program
• IT troubleshooting as far as PC’S and POS machines.
Starlite Company Detroit, Michigan
Contractor July 2004 - June 2006
• Painted houses
• custodial work in Detroit Public schools
• Laying drywall
BCForward/Hewlett Packard May 2010-PRESENT
Service Desk Agent/Trainer/second level support tech
• Troubleshoot PC’S, Blackberry devices, Iphone’s. IPAD’s, Windows 7 machines, and windows Vista machines as well.
• Very skilled in troubleshooting VPN and internet connectivity issues.
• Plenty of experience in MS Outlook 2003 and 2007.
• I became a trainer within two months of being hired.
• Also, was added to the second level troubleshooting team within 4 months of hire date.
• Experience in mapping printers both wifi and network printers.
• Some experience in sharepoint sties.
• Also familiar with working with Novell Share Drives.
Contact this candidate