Sales Manager

ALAN L. MULDER

**** ****** **** ****, ****** City, Texas 78675

Home: 830-***-**** ♦ Mobile: 214-***-****

E-mail: *********@***.***

PROFESSIONAL SUMMARY

Executive Level Sales Leader ♦ Consistent history of growing revenues, increasing market share, improving profitability, and surpassing sales quotas ♦ Proven leader able to produce results under pressure, analyze options, and create solutions with a strong emphasis on quality deliverables and customer retention

CORE COMPETENCIES

Business Development Expertise ♦ Client Relationship Management ♦ Contract Negotiation and Execution ♦ Multi-Million Dollar P&L Management ♦ Budgeting and Forecasting Proficiency ♦Acquisition Opportunities Identification, Evaluation and Recommendation

PROFESSIONAL EXPERIENCE

PROFESSIONAL CONSULTING January 2009-Present

Provider of consulting services in the areas of equipment maintenance contract sales, disaster recovery offerings, maintenance contract review, and acquisition candidate review.

♦ Consultant – Providing consulting services to American Capital (venture capitalist), Financial & Security Products Association (FSPA), and ibml (document imaging and storage).

LEXMARK INTERNATIONAL, INC.—Lexington, KY June 2007-December 2008

A leading developer, manufacturer and supplier of printing and imaging solutions for commercial and private applications.

♦ Services Program Manager - Led a team of senior Customer Operations Managers in client service environment.

♦Consistently achieved outstanding customer satisfaction, based on survey data for product and service delivery. (2008 results were 9.2 out of possible 10.)

♦Exceeded annual revenue growth expectations in 2008 by $1,000,000.

♦Achieved 100% renewal rate for all agreements in 2008.

ADVENT AUTOMATION, INC. – Hanover, MD April 2006-May 2007

ATM hardware sales and banking equipment maintenance provider.

♦ Vice President of Sales – Expanded maintenance sales and ATM products from northeast region of United States to rest of the country.

♦Directed and implemented the planning process for expansion to new geographic areas.

♦Crafted marketing plan from needs assessment through implementation.

U.S. BANK/GENPASS SERVICE SOLUTIONS, LLC. – Dallas, TX July 2000–March 2006

Genpass was a banking services provider purchased by U.S.Bank.

♦Senior Vice President of Sales and Operations – Oversaw delivery of ATM maintenance services to 350+ customers, utilizing 8,200 ATM’s in 33 states.

♦Led two vice presidents and four assistant vice presidents who were responsible for a technical team of over 200. ♦Directed fiscal, budgetary and management responsibilities for over $20 million in annual revenue.

♦Led sales team to attain 200% of plan for 2005.

♦Led operations team to establish and maintain effective customer relationships resulting in 97% customer retention for 2005.

♦Negotiated professional service delivery agreements.

♦Identified, evaluated and recommended companies for acquisition by Genpass.

AFFILIATED COMPUTER SERVICES, INC. – Dallas, TX March 1981–July 2000

Financial Service Division of ACS, Inc., an information technology company, sold to Genpass in July 2000.

♦Senior Vice President of Sales and Operations – Revamped a non-revenue producing internal support organization into an external business unit resulting in recurring annual maintenance revenue of $10 million.

♦ Received CEO award for outstanding personal sales achievement, reaching 340% of sales quota.

♦Implemented operational management strategy that resulted in division’s turnaround to profitability and organizational effectiveness.

♦Evaluated customers’ maintenance requirements and expanded internal maintenance organization resulting in growth to support customers in 32 states (up from 23 states).This resulted in a 40% growth in revenues.

♦Negotiated and closed contractual agreements for maintenance services resulting in 300 new customers.

♦Established and maintained effective customer relationships resulting in 95% customer retention rate.

EDUCATION: University of Texas at Arlington, Arlington, TX

Bachelor of Arts Degree – Business Management

ACCOMPLISHMENTS: Who’s Who in Business 2006-2009

4/4/10

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