Customer Service Representative

Katherine Kizer___________________________

*** *** *** **** ********** Park, Illinois 60443 Phone: 708-***-****

E-mail: **************@*****.*** Phone: 708-***-****

OBJECTIVE

Seeking a rewarding and challenging position that will provide me with an opportunity to assist you in meeting your goals and objectives by applying my extensive hands on experience within the fields of Customer Service and Office Administrations.

EMPLOYMENT EXPERIENCE

2010 – 2010 Panduit Corporation, Tinley Park, Illinois

Electrical and Networking Solutions and Services

Order Entry / Customer Service / Seasonal

*Heavy order entry via faxes, email, US postal mail, web orders, EDI’s and order referrals

*Expediting purchase orders / tracking and invoicing

*Managing quote and pricing request

*Providing product information, cross reference product

2006 – 2009 Bagcraft Papercon, Chicago, Illinois

Converter of paper and plastic flexible packaging

Customer Service Representative

Work in fast-paced call center responding to phone inquiries regarding orders for various paper products.

Review product line and custom made orders with customers.

Perform troubleshooting identifying problems and discrepancies in orders and provide speedy resolutions to all issues of concern.

Track orders and updated back orders.

Enter and document orders and phone conversations into computer database system for future reference.

Process returns and defective merchandise and issue credits when warranted.

Respond to all inquires in a courteous and professional manner and tactfully handle all irate callers.

Managed daily On-Time and Complete report (OTC) that was used throughout the organization as a key measurement of customer satisfaction.

Training Coordinator for all new employees

2004 – 2006 BASCO, University Park, Illinois

Containers and Supply distribution center

Customer Service Representative

Processed a high volume of phone calls and accurately entered information into computer database system.

Generated quotations, customer contracts and processed orders for new product sales and returns.

Interacted with customers to identify need and implemented appropriate measures, which heightened customer satisfaction.

Effectively managed web-site orders, catalog orders and pricing.

Performed comparative pricing in freight orders ensuring competitive rates.

Processed daily invoices and prepared monthly sales reports and sales forecast reports for management review.

Experience in accounts payable/receivable functions and provided back up assistance with various clerical/administrative duties.

Performed troubleshooting and provided attainable resolutions to problems.

2002 – 2004 Conquest Mortgage Corporation, Chicago Heights, Illinois

Customer Service Representative/Loan Processor

Prepared and processed loan documents and worked closely with various lenders, banks and title companies.

Greeted clients and responded to all inquires in a timely and efficient manner.

Promoted team environment and was assigned the responsibilities of Team Leader overseeing the duties for a staff of 5 for four months.

Developed new procedures, which enhanced overall productivity.

1997 – 2002 Parco Foods, LLC, Chicago, Illinois

Food service manufacturer / distributor

Customer Services Specialist

Senior Representative for corporate and international accounts and primary contact for Regional Sales Managers.

Processed high volume of customer orders, reviewed pricing, solicited the sale of new products and discussed special promotions with customers.

Maintained inventory control for 3 off site warehouse locations.

Processed billing orders and resolved collection issues.

EDUCATION

Prairie State College, Chicago Heights, IL – Courses in Business and communications, 2004

American Business Institute, Chicago, IL – Office Technology, 1986

Moraine Valley Community College, IL – Currently

HONORS AND AWARDS

BASCO, University Park, IL: Received several “Employee of the Month Awards”, 2006

Successfully completed 14-week Technical Product Education Program, 2004

BAGCRAFT/PAPERCON, Chicago, IL: “Team Leader, 2007

COMPUTER SKILLS

Microsoft Word, Excel, Outlook, AS400, SAP, EDI and Oracle

Katherine Kizer

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