Keith Rebaric
Costa Mesa, Ca. *****
********@*****.***
Summary
Desktop Support Analyst with extensive knowledge of personal computers and Microsoft operating systems working to solve help-desk issues. Proven ability to understand, analyze, and resolve a wide range of network connectivity and end-user computer problems. Strong ability to work within a team. Works under pressure well.
Technical Skills
● Platforms Red Hat Linux, Solaris, Windows 9X, NT 4.0, 2K, XP Pro, Vista, Windows 7, Mac OS X
● Hardware Dell Power Edge servers, Dell, HP desktops, Dell, Toshiba, Apple, Lenovo, Sony laptops, Shuttle PC
● Software Microsoft Office 2003, 2007 and 2010, Hummingbird Exceed, McAfee, Symantec and Trendmicro anti virus
Professional Experience
Kimco Staffing, Irvine, Ca. 2010 to 2011
Insight Investments, Orange, Ca.
A Leasing / Reseller Company
Employed as desktop technician. Responded to day to day desktop issues for corporate and remote users.
Verified that all Windows systems had the latest updates to applications and operating systems.
Desktop Analyst
● Install Windows XP and Windows 7 on new computer systems
● Configure Office Outlook client, and test for end users
● Manage user accounts within Active Directory
● Install network printers
● Removed viruses and malware from computers
● Install and test Juniper SSL/VPN client on laptop
● Create computer images with Symantec Ghost and Clonezilla for company deployment
● Perform software and hardware upgrades.
Adaptec Inc., Foothill Ranch, Ca. 2001 to 2009
Acquired Aristos Logic Corp. 2008
An ASIC Design Company
Performed day to day desktop and back-end application support for executives and engineers. Responded to help desk
issues. Verified that all Windows and Mac based systems had the latest updates to applications and operating systems.
System Administrator
● Provided Desktop support to 60 ASIC and software engineers to minimize downtime
● Performed hardware and software upgrades to PCs, Apple Mac Books and various laptops increasing performance
● Upgraded Mac books and Macbook Pros to Mac OS X Leopard
● Managed UNIX and Windows accounts using Active Directory
● Ran diagnostics to verify integrity of production and test systems
● Completed upgrade of 72 PCs from Windows 2000 to XP Pro in under 45 days
● Supported Office 2000, 2003 and 2007 .
● Rolled out anti virus software programs McAfee and Trendmicro
● Installed local and network printers
● Cleaned infected Windows based systems of viruses and malware
● Installed Wireless routers enabling users to use personal laptops in corporate environment
● Evaluated Windows 7 for corporate environment
● Upgraded company PCs to Microsoft Office 2003
● Added new systems to company network via TCP/IP protocol
● Managed NIS database
Education
Control Data Institute, Anaheim, CA.
Computer Technology