Project Manager Management

Chuck Matulik, BA, MBA 305-***-****

Sunrise, FL 33323 * ************@*****.*** * http://www.linkedin.com/in/chuckmatulik

Summary of Qualifications

Accomplished and energetic senior technical and business professional with over 20 years of experience in many industries. Key strengths include technical staff management, project management, and the combined experience of VoIP technology integration with data networking. Flexible and adaptable, able to influence and work successfully with diverse groups at all levels of the organization. Areas of demonstrated expertise include:

• Project management

• Technical leadership

• Vendor management, contract negotiation

• Network architecture LAN/WAN

• Business continuity planning

• Managing support environments

• Network / Telecom administration

• Cost containment / budgeting

Professional Experience

INFINITY SALES GROUP, Boca Raton, Florida (2011-current)

VP of Information Technology

Manage all aspects of IT in a growing company utilizing best-of-breed technology for supporting the call center environment. Technologies implemented include Cisco Unified Contact Center Enterprise, EMC storage, and a 100% virtual environment based on VMware, including all production servers and desktops based on Pano zero-client devices.

• Implemented production implementation procedures for all IT activity

• Enhanced existing staff capabilities to ensure maximum coverage and implemented project tracking

• Manage all technical and telecom vendors and negotiated contracts and services

• Built out temporary space while construction of new space is being prepared for company growth

• Recommended infrastructure changes to prepare for new company business growth

CROSS COUNTRY HOME SERVICES, Ft Lauderdale, Florida (2007-2011)

Sr. Manager, Network, Systems, & Telecom (2007-2011)

Manage the internal corporate IT infrastructure including all networking, server administration including Windows and Linux, telecommunications, and helpdesk staff supporting a call center environment; primary vendor contact and contract negotiations for all services. Lead all major infrastructure projects coordinating with internal staff and vendors. Managed the budget for several departments, including G&A budget of $1.5M and CapEx budget of $1-2M annually

• Built a high-performing team of 7 employees that was able to execute major projects without external assistance, saving the company over $40K annually

• Increased staff efficiency and corporate capabilities by upgrading all production equipment, including installation of VMware vSphere clusters, Compellent SANs, ExaGrid backup, and Riverbed WAN optimization in multiple sites

• Improved availability by moving all production environments to run in a hardened, secure, and highly available hosting center

• Migrated all telecomm services including long-distance, toll-free traffic, Internet, and WAN connectivity from ATT to PaeTec, saving the company over $300K annually while providing enhanced capabilities

• Increased application efficiency by migrating the WAN environment to an MPLS network utilizing a QoS policy to provide best application response, and using VPN tunnels as a backup path with BGP peering

• Built out a new 35,000 sq ft call center facility to allow for exponential growth including cabling, the data center to support the facility, implementing VoIP capabilities locally and between sites

• Enhanced call center communications capabilities by upgrading the Avaya G3r PBX to the Communication Manager with Enterprise Survivability with Avaya Enablement Services (AES), Avaya Voice Portal (AVP), and Modular Messaging

CORPOTEL, Plantation, Florida (2004-2007)

Vice President of Operations (2006-2007)

Performed the delivery of MIS and telecom consulting services to the major clients of the company, and managed the internal corporate IT infrastructure.

• Directed the expansion of the call center for a major Caribbean cell phone and land line provider by selecting the most beneficial communications options for the best price

• Managed the project to relocate all of the telecommunications equipment supporting the call center from one location to another, including Avaya, IVR, Aspect ACD, CMS, and all T1s.

• Performed a global voice over IP (VoIP) analysis and implementation for a major logistics company to enhance their communications infrastructure

• Manage the delivery of telecom and MIS services to the major clients of the company

• Provide ongoing telecom consultation for a major all-inclusive Caribbean resort call center

• Provide VoIP PBX solutions for clients

Senior Project Manager (2004-2006)

Propose and deliver MIS consulting services to various corporate clients, including network design, project management, and PBX management, all with excellent customer service.

• Manage the infrastructure and telecommunications for the relocation of a major international distribution company’s corporate office utilizing two floors totaling 100,000 square feet for over 400 employees, and the installation and relocation of the data center with 100 servers

• Manage the ongoing telecommunications administration for the same company

• Enhance the processing and streamline the call center flow on Avaya equipment and CMS for a major vacation company utilizing multiple sites

• Prepare proposals, project plans, cost estimates, and scope of work for client engagement

• Deliver high-end desktop management solutions via Ardence software

PRIMERICA FINANCIAL SERVICES, Fort Lauderdale, Florida (2003-2004)

Senior Personal Financial Analyst

Deliver financial needs analysis reports to clients, which included asset management, debt management, protection management, and income management solutions. Delivered a high level of customer satisfaction through knowledge sharing. Products include mutual funds, variable annuities, mortgages, consolidation loans, term life insurance, and prepaid legal. Recruited and trained additional analysts to build distribution for the company.

GOLDMAN SACHS & CO, Chicago, Illinois (1986 –2002)

Vice President of Enterprise Technology (1994–2002)

Senior technical member and manager of the technology department, responsible for ensuring network and communications availability, account administration, server builds / maintenance, and overseeing all major technical projects and assignments in the department.

• Technical project manager for the two-year project of rebuilding office space: responsible for a $22 million budget while directing local staff, home office resources, and vendors in a matrix organization. Oversee all technology teams and project tasks for LAN, WAN, voice, audio-visual, market data, technology room buildouts, cabling, and moves.

• Manager of the networking team consisting of three system administrators and nine help desk support staff, responsible for tier one, tier two, and tier three support levels.

Senior System Administrator (1989–1994)

Administrator of several local area networks, including Novell, Sun, and Lantastic, utilizing multiple Ethernet networks and one OS/2 token ring network. Install and troubleshoot data communications for the local regional office, including wide-area networking across various types of communications equipment including routers, gateways, controllers, modems, and multiplexers.

Manager of Technical Services (1988–1989)

Manage a technical support group of eight, supporting the VAX/VMS and Novell LAN environments; monitor hardware and software performance; establish and maintain disaster recovery plans; provide technical solutions for the systems development staff; and lead technical projects.

Senior Programmer/Analyst (1986–1988)

Design, develop and maintain institutional money market systems in PL/1 using ORACLE and TDMS on VAX/VMS.

DIGITAL EQUIPMENT CORPORATION, Rolling Meadows, Illinois

Senior Software Specialist

Education

MBA Technology Management University of Phoenix

BA Computer Science & Bus Admin Lewis University

Certifications

ITIL V3 Foundation

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