VP of Technology

Senior Director \ Vice President of Technology

With 14 years of IT Experience and Track Record of Success in Designing and Managing Quality IT Services

CAREER PROFILE

Results-driven IT leader with vision and expertise necessary to blueprint and lead technology-based, multi-million dollar revenue initiatives. Fast track management career marked by demonstrated ability to build and manage peak-performing teams and achieve desired business objectives. Passion for turning around struggling IT organizations and creating competitive advantage grounded in innovative application of technology. Masters Degree in Business Administration with concentration in Management Information Systems.

Core Competencies:

Technology Architecture & Integration

Multi-year IT Roadmap Planning

IT Infrastructure & Ops Management

Vendor & Partner Management

SLA & OLA Management

Effective Sourcing Strategies

Cloud Computing (SaaS, IaaS)

ITIL Based Service Delivery

Team Building & Leadership

Selected Highlights:

Cost Effective Global Service Delivery: Cut costs by $2 million annually through intelligent offshoring of database engineering and support, while simultaneously increasing coverage to world class 24/7, and improving overall customer satisfaction.

Driving force for enhancements in IT Service Management: Introduced concept of ITIL-based IT Service Management, saving estimated $5 million annually through resource use optimization and defect eradication. Improved every operations process metric through policy directed to minimize rework and improve service uptime.

Organizational Design and Restructuring: Envisioned and implemented a new state of the art Operations Center. Ensure organizational compliance with ISO and SAS through effective policy design and innovative technology application.

PROFESSIONAL EXPERIENCE

ALLSCRIPTS INC - Mountain Lakes, NJ 2010- August 3, 2011

Publicly held Healthcare Software and Services Company. Market Cap 3.6B

Director, IT Operations, Enterprise Applications Hosting Division

Spearheaded formation, development and launch of this new ASP Operations organization. Structured and led a 60-person team to provide core operations services to 100+ clients hosted in three geographically dispersed datacenters. Re-engineered key processes to strengthen quality of service, timely delivery, and staff capability while improving reliability and controlling costs. Participate directly in all strategic and budgeting efforts.

Key Results:

Turned around a failing operations organization through re-envisioning and staffing of a modern unified Operations Center. Core functions supported include: Incident Response, Problem and Change Management, Command Center, and Enterprise Monitoring.

Refocused the hosting business on the customer by creating a new Customer Relationship Management (CRM) team consisting of 6 Service Managers

Reduced software licensing and support expenditure by 30% by negotiating enterprise agreements with key software vendors.

ECLIPSYS INC - Mountain Lakes, NJ 2000- 2010

Publicly held Healthcare Software and Services Company. Market Cap 1.6B

Director, Database Services, Applications Hosting and Services Division (2008-2010)

Directed division’s Global Database Services organization in providing support for 100+ enterprise customers. Effectively met the challenge of providing highly reliable IT services in an environment where business demand far outpaced available resources. Built and led a globally distributed team of 22 employees and 4 consultants.

Key Results:

Guided design of enterprise-level custom technical solutions for new and existing customers. Participated in the collaborative selling process by providing technical consultation during pre sales and post sales phases.

Transformed service delivery by restructuring the organization and streamlining the service delivery processes. Integrated and turned around a struggling ORACLE support organization. Aligned services with proven ITIL practices.

Spearhead innovation through selection and introduction of new IT Process Automation (ITPA) tools.

Reduced operating costs by $2 million while simultaneously scaling organizational capability to meet aggressive business growth.

Mentored a number of project teams that introduced new Operational Reporting, ITIL Process Integration, and Enterprise Monitoring strategies.

Manager, Database Services & Integration (2004-2008)

Managed a 12-person technical team responsible for Microsoft SQL Server administration and support. Coordinated all operational and administrative activities of the department servicing mission-critical enterprise systems of 40+ Large Customers.

Key Results:

Developed an effective service portfolio for a large scale environment consisting of over 500 instances of mission-critical SQL and ORACLE Servers.

Envision and spearhead a number of critical datacenter-wide technology initiatives.

Hold key roles in all major datacenter technology initiatives during planning design and implementation stages. Particular expertise in High Availability solutions based on EMC SAN Technologies.

Member of Incident Management and Change Advisory boards. Senior member of the Disaster Recovery Team.

Lead Database Specialist & Solutions Architect (2000-2004)

Provided technical leadership and supervision for the database group. Responsible for development, documentation and integration of technical process and procedure. Senior member of datacenter Disaster Recovery team. Supervised technical projects and led internal technical development of junior staff.

Chairman’s Award for consistently superior performance – 2001, 2003

Key Results:

Responsible for design and implementation of all technology solutions related to database platforms in a Managed Hosting environment.

Designed and implemented a capacity management reporting system that shortened the time needed to procure SAN storage.

Mentored and developed junior and mid level technical staff.

Designed and developed management reports and executive dashboards necessary for analysis against SLA commitments.

MERRILL LYNCH INC - Somerset, NJ 1998- 2000

Publicly held Financial Services Company. Market Cap 70B

Windows and SQL Server Specialist, Private Client Technology

Responsible for Microsoft Windows and SQL Server platform support

Key Results:

Integrated SQL Server technology into Merrill Lynch Telecommuting infrastructure. Managed installation, optimization and administration of these servers.

Provided data modeling and SQL Server administration training to a team of developers.

Designed and implemented application schema needed to track and report on key business activities.

Developed and implemented new SQL Server Backup and Recovery procedures.

Designed ETL packages to facilitate data movement between disconnected legacy applications.

Recovered key Windows servers that provided authentication to remote users thus minimizing disruption to business.

INNOVATIVE SYSTEMS & SOLUTIONS LLC - Little Falls, NJ 1997- 1998

Privately held IT Services and Value Added Hardware Reseller LLC.

Information Technology Administrator

Held full responsibility for managing key IT services including corporate domain administration, messaging systems, and desktop support.

Key Results:

Selected and deployed a dial-in solution that allowed company’s personnel to work remotely. This new IT system saw immediate 100% adoption by company’s sales force.

Designed and implemented Corporate Microsoft Windows Domain structure to meet security needs of multiple departments.

Implemented and Managed Company’s Exchange Server. Worked with the sales department to automate promotional mailings, strategy that increased both sales and sales force productivity.

Worked with on external projects, implementing dial-in, faxing, and Windows desktop rollout solutions for customers such as BMW of North America, American Express, and TheaterWorks.

EDUCATION & CREDENTIALS

MBA, MIS Concentration (2008)

Graduate School of Business, Fordham University, New York, NY

B.A., Philosophy\Pre-Law (1997)

Montclair State University, Upper Montclair, NJ

Professional Certifications

ITIL V3 Release Control and Validation

ITIL V3 Service Offerings and Agreements

Microsoft Certified Systems Engineer

Citrix Certified Administrator

TECHNOLOGY EXPERIENCE

Technical Strengths: High Availability Systems, Enterprise Infrastructures, Data Protection, Multi-Site Replication, Data Modeling, Solution Design, Analytics and Reporting, Cloud Computing.

Systems: Microsoft Windows Server and Desktop Platforms, UNIX\AIX, Linux, Citrix, VMWare

Database Platforms: Microsoft SQL Server, ORACLE, MySQL,

Applications: CRM, ERP, EMR\CPOE, MSRS, ECM, Messaging, SharePoint, MS Access, MS Excel

Networking: LAN, WAN, TCP/IP, DNS, DHCP, WINS, Ethernet

Storage Area Networking: EMC Enterprise, Mid-Tier, and NAS,

Hardware: Servers, Routers, PCs, Storage Hardware, Mobile Devices, Wireless, Cisco Unified Computing

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