Customer Service Administrative Assistant

Diane Watkins

Sheridan, AR *****

Home: 870-***-****

Mobile: 870-***-****

Summary

Administrative support professional offering excellent office skills and experience in various computer programs. Detail-oriented problem solver who readily adapts to change. Able to handle multiple priorities and meet tight deadlines without compromising quality.

Skills/Abilities

• Proficient in multiple computer programs/applications, including Microsoft Office, Adobe Acrobat, Argus, Labcat, CMS, Provantis, and OMD.

• Excellent organizational skills.

• Ability to multi-task effectively.

• Strong customer relations skills.

• Ability to work well with others or independently.

• Front office/reception experience.

• Experience with multi-functional copiers/printers and scanners.

Experience

Administrative Assistant

Océ Copy Systems, Little Rock, Arkansas

May 2010-Present

Responsible for obtaining copier usage information; entering gathered information into company database; filing; resolving issues and/or helping customers with various tasks; generating invoices; assisting with front office operations.

Data Services Associate

Charles River, Redfield, Arkansas

December 2002-November 2009

Generated complex FDA and USDA regulated reports; generated and formatted tables and graphs for inclusion in reports; coordinated and maintained confidential study data; provided quality control verification of data; communicated with internal and external personnel/contacts; maintained database; assisted with front office operations; ordered supplies and equipment for department; archived data; central files administrator; Health and Safety committee member.

Accounting Assistant

Triple S Alarm, Little Rock, Arkansas

February 2002-December 2002

Assisted lead accountant with various clerical tasks; managed incoming calls, correspondence, and administrative files; provided principal clerical and administrative support to management; collections; provided customer service; filed.

Customer Service Representative

Apex Marketing, Little Rock, Arkansas

March 2001-December 2001

Operated multi-line telephone system; entered information into computer database; provided administrative support; resolved issues with customers.

Education

Sheridan High School, Sheridan, Arkansas

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