Ellis Ruderman

***** **** ******* ****, *** *** Boca Raton. FL 33428

561-***-**** (Cell) udk8eu@r.postjobfree.com

Skilled Customer Service professional, flexible, detail oriented, well organized. Team Player. Goal Oriented.. Experienced in Microsoft Operating Systems, Microsoft Word, Excel, Outlook Express and Internet Explorer.

ACCOMPLISHMENTS:

• Exceeded pre-set daily goals

• Graded “Key Contributor” on annual reviews

WORK EXPERIENCE:

Feb 09 –Dec 2010 Wyndham Vacation Ownership Pompano Beach, FL

Customer Service Representative III

● Worked on daily reports using Microsoft Excel

● Answered telephone calls from customers regarding their Perks by Club Wyndham membership.

● Reviewed and updated Perks membership accounts

● Responded to customer E-Mail questions about the program

Sept 07- Nov 08 Info-Quest Deerfield Beach, FL

Trainer, Administrative Assistant to the Night Manager

● Trained new telephone agents to make outgoing Customer Satisfaction Survey calls.

● Pre-screened over 1,000 new agent candidates

● Scheduled job interviews

● Edited completed surveys for content and grammer

Oct 05 –Sept 07 Wyndham Vacation Ownership Margate, FL

Premium Redemption Fulfillment Coordinator

● Answered customer questions about their rebate requests

● Processed new rebate certificates

● Performed daily data transfers

● Processed over 21,000 rebated requests

June 05 - Nov 07 Info-Quest Deerfield Beach, FL

Telephone Agent

● Performed outgoing Customer Satisfaction Surveys

● Mystery Shopper

Sept 03 – Feb 05 Houston Institute for Prosthetics and Orthotics Spring, TX Clinical Prosthetist

Evaluated, measured fabricated and fitted artificial limbs

EDUCATION:

New York University New York, NY BS

Hofstra University Uniondale, NY BBA