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Customer Service Representative

Deerfield Beach, Florida, United States
25,ooo per year
February 01, 2011

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Ellis Ruderman

***** **** ******* ****, *** *** Boca Raton. FL 33428

(561)-***-**** (Cell)

Skilled Customer Service professional, flexible, detail oriented, well organized. Team Player. Goal Oriented.. Experienced in Microsoft Operating Systems, Microsoft Word, Excel, Outlook Express and Internet Explorer.


• Exceeded pre-set daily goals

• Graded “Key Contributor” on annual reviews


Feb 09 –Dec 2010 Wyndham Vacation Ownership Pompano Beach, FL

Customer Service Representative III

● Worked on daily reports using Microsoft Excel

● Answered telephone calls from customers regarding their Perks by Club Wyndham membership.

● Reviewed and updated Perks membership accounts

● Responded to customer E-Mail questions about the program

Sept 07- Nov 08 Info-Quest Deerfield Beach, FL

Trainer, Administrative Assistant to the Night Manager

● Trained new telephone agents to make outgoing Customer Satisfaction Survey calls.

● Pre-screened over 1,000 new agent candidates

● Scheduled job interviews

● Edited completed surveys for content and grammer

Oct 05 –Sept 07 Wyndham Vacation Ownership Margate, FL

Premium Redemption Fulfillment Coordinator

● Answered customer questions about their rebate requests

● Processed new rebate certificates

● Performed daily data transfers

● Processed over 21,000 rebated requests

June 05 - Nov 07 Info-Quest Deerfield Beach, FL

Telephone Agent

● Performed outgoing Customer Satisfaction Surveys

● Mystery Shopper

Sept 03 – Feb 05 Houston Institute for Prosthetics and Orthotics Spring, TX Clinical Prosthetist

Evaluated, measured fabricated and fitted artificial limbs


New York University New York, NY BS

Hofstra University Uniondale, NY BBA

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