Customer Service Technical Support

*** ** **** ****, *****, Fl. *****

Cell: 305-***-**** ******@*****.***

OBJECTIVE

SKILLS

Windows server 2003 PC hardware

Windows XP LAN network

TCP/IP Microsoft Networking Concepts

MS DOS Active Directory

MS Word Network System Management

PERSONAL SKILLS

Good communications skills and exceptional customer service.

Work well under pressure and also as part of a team.

Can work without supervision if required and can meet deadlines.

Well-developed problem solving skills

Hardworking, quick learner, reliable and highly motivated.

Challenges and changes are received with a positive and dynamic attitude.

EDUCATION

12/2009 - 2011 ITT Technical Institute Miami, FL

Bachelor of Science Degree in Information System Security

12/2007 ITT Technical Institute

Associate of Science Degree in Computer Networking System

WORK HISTORY

Skypatrol Miami, FL

Technical Support for GPS Systems (Defender & Patrolman) -2011

Diagnosed and corrected systems problem through hyperterminal

Tech support for hardware and website search

Assisted customers on installation of devices

CompuCom (2011) Miami, FL

Technical Support Technician – Special Project - Wells Fargo system conversion 2011

Cable management

Uninstalling equipment.

Providing technical support.

ITT Technical Institute (04/2009-2011t) Miami, FL

Network Administrator Assistant

Move and install equipment.

Updating and installing software.

Add computers to the domain.

Re-Imaging using Power Quest.

Back up Data.

Hardware and software troubleshooting.

Setup VPN “VPN-E Access” client side for laptop users.

Installing computers on Campus using Server 2003, Exchange and Cisco Switches.

Formatting hard drives, upgrading and fixing all hardware on Campus.

Helping students with Computer problems.

References are available upon request

Contact this candidate