Customer Service Human Resources

OBJECTIVE: To establish a career within a professional business with the ability to grow and advance within that company.

QUALIFICATIONS: 12 plus years experience in business communications with extensive customer service skills ensuring all essential job functions are performed in a timely, efficient, accurate, and safe manner. Computer skills include: Type 45wpm; Windows; Microsoft Word; Excel; Office; Power point; Outlook; and Express. Field skills include: Ability to work independently; Strong attention to detail; Utilizes available resources, technology, and tools to complete jobs; Reads and Comprehends regulations and instructions as well as possess good oral communication skills and instruction; Comfortable working above ground while utilizing proper safety equipment; Assists with the construction, installation, maintenance and repair of antenna systems, communication towers and support structures; Installs tower foundations and erects towers using construction and rigging equipment; Adheres to all Company and Industry (OSHA) standards/regulations. Experienced and proficient with hand, power tools and mechanical equipment. Seeking employment that will expand my experience inside or outside of the tower industry.

EDUCATION:

6/1998 Hallsville High School - Hallsville, Texas

-High School Diploma

1/1999 Kilgore Junior College - Kilgore, Texas

-Associates Degree (GPA 3.0)

8/1999 Cooper Clinic - Health & Wellness Academy

-Personal Training Certificate

8/2005 University of Phoenix Online - Longview, Texas

-Bachelors Degree - Business Management (GPA 3.5)

-Classes: Ethics; Bus. Communication; Supervision; Principles of Management & Marketing

EMPLOYMENT:

1/2003 - Present Communications Tower Technician/Supervisor, MTSI Inc. - Richardson, TX

Experienced working above ground while utilizing proper safety equipment; Assists with the construction, installation, maintenance and repair of antenna systems,communication towers and support structures; Installs tower foundations and erects towers using construction and rigging equipment while adhering to all Company and Industry (OSHA) standards/regulations. Performs the installation, decommissioning, and maintenance of wireless communication equipment. Also experience with UMTS, GSM, TDMA, CDMA Technologies. Supervised over UMTS upgrade for the UMTS and GSM Technology upgrade. Supervised over the installation of the new 4G technology for Clearwire in the Dallas/Fort Worth area, the number one market for AT&T.

11/2001 -1/2003 Installation Supervisor, CC Covenant - Kilgore, TX

Traveled and performed resets to lighting departments (at Lowes Stores across the US) and building of warehouse racks. Installed new inventory, and signage. Cleaned and replaced broken displays. Also, completed close out packages sent to Lowes with no punch items from 3rd party auditors.

1999 -2002 Wait Staff/Server, Dudley’s Cajun Café - Longview, TX

Served at fast paced Cajun restaurant part time. Experience in properly taking orders and delivering food and beverages in a timely manner. Also worked as personal trainer at Genetic Potential during this time (see below).

1999 - 2002 Personal Trainer/Owner, Genetic Potential - Longview, TX

Worked as Personal Trainer in a fully equipped training facility. Responsible for working closely with clients to develop personalized health and fitness plans. Evaluated, advised, and treated athletes to assist recovery from injury, avoid injury, or maintain peak physical fitness.

1996 - 1999 Foreman/Human Resources J&M Tower Inc. Longview, Tx.

Worked during summers and weekends for my father's company learning the industry while in high school. Learned Bidding, basic construction, civil work, inspection and site completion packages. Started full time during the summer of 1998. Became crew lead quickly and became the human resources manager.

PROJECTS:

2009 - Present Longview-Direct/Owner, Longview, Texas

Working with partner on creating a successful go all community website for Longview East Texas Residents/Business Owners. The website will be designed to easily access anything and everything you are looking for locally. Resources will include: Restaurant Guide; School Zone; Local News; Classifieds; Weather; Events Calendar; & Sponsor Local Charity Groups.

2000 - Present 1999-2005: College Newspaper, Kilgore Junior College, Kilgore, TX

Experience in writing articles for the college newspaper covering both Basketball teams at Kilgore College. I enjoyed writing sports because it gave me the opportunity to watch the games as well as paint a play by play picture to others about what I saw during the game.

2003 - Present Staff Writer, Champs.com

Acquired a job with Champs.com reporting on the NFL Injury Report on Tuesdays and Thursdays. Wrote the article “Hot or Not” denoting the players I felt would be hot that week and which players would under perform.

HOBBIES:

-Obviously I absolutely love football and enjoy figuring facts and stats. For the last 20 years I have printed out every NFL teams wins/loses with detailed information from what the weather was like to the field surface; and key injuries for each team. I use that information to formulate how each team will do on different surfaces, how they do at home vs. away and how that does against the point spread. Then use this information to gather resources to improve my writing ability when supplying viewers with different players that I think will do good that week in Fantasy Football due to the stats I have researched. At this point, I enter all data into spreadsheet form so that it can be quickly searched by team; surface; and opponent. - used this same process for a class in college; “Taking a huge process and providing a solution to fix it.” I took all 119 Division 1 College Teams and formulated a new set up for the NCAA that would improve the number of viewers for college football, overall income, while maintaining conferences and instituting a playoff .

REFERENCES: Rick Bellatti R & S Well Service 903-***-****

Johnna Blalock Jamor Preservation Co. 214-***-****

Chad Crossland Good Shepherd Medical 903-***-****

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