Customer Service High School

Senita Fetibegovic

**** *. ****** ***, ******* IL 60645 • Cell: 773-***-**** • Email: **************@*******.***

Objective Seeking a position as a Customer service representative/ Receptionist

Qualifications

• A combined 4 years of relevant work experience in diverse fields of customer service.

• Proven experience in greeting and responding to the general public in a fast-paced, service-oriented environment.

• Experience in resolving client issues; able to bridge the gap between employer and client interest.

• Strong, positive and friendly attitude

• Bilingual (fluent in Serbo-Croatian)

• Proficient in Microsoft Office programs including Excel; typing speed of 65wpm and 9200 KPH 10 key speed.

Experience Washington Mutual/ JP Morgan & Chase

Teller (October 2007-March 2012)

• Performed basic and complex teller transactions that require accuracy, attention to detail and promptness.

• Resolved client concerns ranging from simple inquiries to complex issues requiring further research during over-the-phone and face-to-face client interactions.

• Referred appropriate products and services to existing customers; outbound calling and arranging sales appointments for bankers to acquire new customers.

• Participated in the coaching and training of new hire tellers

Kohl's Department Store

Customer Service Associate (January 2007- October 2007)

• Processed returns and exchanges and store credit card applications and proactively referred customers to sign up for a Kohl's credit card and other appropriate products and services.

• Answered a multi-line switch board for all departments

• Responded to inquiries both in person and over the phone

• Distributed cash to registers that needed change and balanced cash at the end of the day

• Multitasked between jewelry and beauty departments to help all customers in need.

Walgreens

Service Clerk/ Beauty Advisor (August 2005-July 2006)

• Advised customers which products to use and cross-sold accordingly

• Operated and balanced cash register

• Auditing and restocking items on the shelf

• Answered inbound calls and redirected to the correct departments

Education

• Harry S. Truman Community College, Chicago, IL- Present

• Oakton Community College, Skokie, IL- Certified Nursing Assistant

• Amundsen High School, Chicago, IL- High School diploma

References References are available on request.

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