Charles T. Link

**** **** ******

Philadelphia, PA 19121

302-***-****

uclm9e@r.postjobfree.com

NETWORK MANAGEMENT SKILLS

Networking Protocols: TCP/IP, IPX BGP, OSPF, EIGRP, NAT, PAT

Operating Systems: Windows 95/98/NT/XP/Vista/7, Opera, Linux (Ubuntu,

L-Ubuntu, X-Ubuntu, XCFE)

Microsoft Office XP/2003/2007/2010 Word, Excel, PowerPoint, Outlook

CURRENT CERTIFICATIONS

CISCO: CCNA, CCNA Security, INFOSEC Professional

CISCO IPS Specialist

CompTIA: A+, Network+

SUMMARY OF QUALIFICATIONS

• Over 5years of experience with a proven track record in network monitoring, troubleshooting, and performance reporting

• Familiarity with VLAN and LAN configurations, data acquisition and system controls

• Demonstrated ability to complete projects in a strict deadline environment

• Experienced in analyzing existing IT infrastructure and proposing a clear definition of current and future needs

• Skilled in auditing of current security system and identifying strengths and weaknesses, offering recommendations on improvements and upgrades

• Implemented cloud technology to small nonprofit infrastructure that increased productivity by eliminating duplicate efforts within the client intake system

PROFESSIONAL EXPERIENCE

4/2012-Present Independent Contractor Philadelphia, PA

IT Support Specialist

• Created computer accounts in specific OU’s

• Created tech specific user accounts for Insight

• Set up encryptions based on OS

• Updated antivirus software

• XP migration to Windows 7

• Deployed upgraded equipment to staff

• Installed high-end all in one copy machines

• Mapped IP addresses to departmental printing stations

4/2009-1/2012 Community Success Initiative Raleigh, NC

IT Support Specialist

• Implemented Active Directory to manage authorizations for various departmental managers

• Performed analytical troubleshoots and resolved both software & hardware issues

• Repaired and updated security software of company database using various monitoring tools

• Analyzed and repaired Windows OS, Linux and Microsoft applications errors

• Setup and maintained software programs connections for multiple employee usage

• Created and implemented help-desk ticketing system

• Created VPN connections for telecommuters and remotely reviewed error logs and repaired system errors

• Resolved network and wireless connection and configuration issues using CISCO command lines

• Setup wireless connections for laptop use

• Performed preventative and corrective maintenance as required

• Refurbished laptops, desk stations, test stations, and various computer components

11/2004-4/2009 Iron Gate Computer Security Raleigh, NC

Freelance

• Interacted with potential clients to determine client needs & job specifications

• Logged all client calls and track through to problem resolution

• Conducted job/cost analysis specific to each job requirement

• Documented all Help Desk transactions and follow through for client records

• Monitored & managed Cisco-based LAN, WAN, WLAN

• Provide problem determination and resolution, troubleshooting support, configuration changes and ensuring

network documentation is accurate and up to date

• Followed procedures for software and hardware inventory and license tracking, analyze existing hardware and

software processes, identify potential improvements

• Trained personnel to ensure most cost effective process/procedure for each job

• Supervised all projects to maintain efficiency & complete projects according to established schedules

and contract guidelines

11/2004-4/2009 Save A Step Cleaning Service Raleigh, NC

Project Manager/Owner

• Interacted with potential clients to determine client needs & job specifications

• Conducted job/cost analysis specific to each job requirement

• Interviewed/hired personnel to determine skill & work experience

• Trained personnel to ensure most cost effective process/procedure for each job

• Supervised all projects to maintain efficiency & complete projects according to established schedules

and contract guidelines

6/2001-10/2004 Research Triangle Institute Raleigh, NC

Laboratory Technician II

• Processed sampled filters for lab analysis

• Unsampled filters to be analyzed in the field

• Prepared aliquots and created chain of custody routing for sampled filters to field

• Logistics- Prepared shipping documentation; monitored and tracked deliveries and shipments

EDUCATION

1989-1991 College of the Siskiyous, Weed, CA

Computer Science Technology

REFERENCES PROVIDED UPON REQUEST

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