Customer Service Sales Manager

Donna M. Rhea

**** ****** ***** • Gainesville, Texas 76240

940-***-**** • *******@*****.***

Summary of Qualifications

Tenacious, dependable and highly motivated management professional in the assisted living industry with strong problem-solving, organizational, time management, customer service and communication skills.

Proficient in operations management, strategic planning, personal development, contract negotiations and operational improvement.

Experienced in driving revenue growth and delivering exceptional quality while staying within the corporate budget.

Earned the 2009 Residence of Excellence Award with Assisted Living Concepts.

Skilled at motivating and managing team members and getting results.

Polished customer service/client relationship building skills.

Consistently maintain high professional and personal standards.

Constantly strive to achieve high levels of consumer satisfaction.

Strong computer skills ensure efficiency and enhanced productivity.

Experience

Wheeler House Assisted Living Concepts, Gainesville, Texas July 2009–January 2011

Resident Director

Conduct interviews, hiring and evaluations.

Obtain contracts for Healthcare Providers.

Manage payroll, ensuring that training and overtime hours are within budget.

Conduct background checks on new hires and maintain secure personnel files to protect employee information.

Ensure that residents receive proper levels of inservices.

Maintain resident charts and assessments, handling negotiated risk agreements and ensuring that POA, guarantor agreements, etc., are updated each year.

Create monthly staffing schedules in Excel.

Execute wide ranging marketing program by visiting doctor offices, hospitals, senior centers, VA offices, Veterans of Foreign Wars offices, Knights of Columbus facilities, churches, health fairs and other locations to offer information about VA benefits, long-term care benefits, and other relevant topics.

Updating and maintain state readiness binder to ensure residence is in compliance with annual state audits, passing all state audits.

Obtain invoices and ensure payment of vendors.

Manage budget, including raw food cost, house maintenance expenses, activities, repairs, and marketing.

Integracare Home Health and Hospice, Gainesville, Texas 2008 - 2009

Community Liaison (Sales Manager)

Handled for sales and marketing activities.

IDT team member.

Hospice Center, Sherman, Texas 2005 - 2009

Alternate Administrator

Maintained schedules for staff and IDT meeting.

Ordered medical and DME supplies.

Conducted interviews, hiring and evaluations.

Created and maintained personnel files and monthly VA reports.

Managed timesheets and payroll.

Conducted inservices for CNAs and chaplains.

Maintained patient charts.

Performed marketing by setting up booths at health fairs, networking with other companies, television spotlight and advertisements, and communications with doctors and staff.

Education and Certification

Shalom International 2010

Federation of Christian Chaplains Certification

Nurse Consultant Educational and Health Services September 2008

DADS, Mandated Administrator Training: Basic, Intermediate and Advanced

Murray State College 1998–1999

Early Childhood Education

Cooke County College 1992

Nurse Assistant Certification

Milburn High School 1985

Diploma

References

References will be provided upon request.

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