Customer Service High School

WORK EXPERIENCE

Phone Banker, Wells Fargo Bank, Phoenix, AZ; 03/2011-Present

• Duties: Answer phone calls in a timely and caring manner, exceptional customer service skills, product knowledge and sales knowledge.

• Skills: Ability to service customers needs, while at the same time profile customer and offer products that are beneficial, hardworking, patient with customers.

• Achievements: 100% on KDM scores (customer feedback scores), high profit per call, and low average handle time.

Personal Caregiver/CNA/Habilitator, Arion Care Solutions, Phoenix, AZ; 02/2010- 05/2011

• Duties: Provide attendant care, habilitation, and respite for children and adults who have disabilities, or for seniors who can no longer care for themselves.

• Skills: detail oriented, organized, compassionate, patient, persistent, focused

• Achievements: worked with a child who had cerebral palsy & lissencephaly and she was able to communicate better as a result of my patience, attention, and care.

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Accounting Assistant, All God's Children Adoption Agency, Portland, OR; 05/2007- 03/2008

• Duties: Enter financial data into QuickBooks, file financial information, create weekly financial reports, such as Profit & Loss, and country specific Spending Reports for Audits

• Skills: well-organized, perform multiple tasks, an effective communicator, ability to work well with various people & groups, speak Romanian and Spanish.

• Achievements: Started out as an intern and got hired on within two months due to my work quality and excellent work ethic

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Lead Teller/ ATM Custodian, Washington Mutual Bank, Portland, OR; 10/2003-11/2006

• Duties: negotiate financial transactions, cross-sell products, open new accounts, provide excellent customer service, and coach fellow tellers

• Skills: excellent verbal and written skills, effective client relationship management skills, exceptional organizational skills, highly motivated, ability to effectively sell products, knowledge of products & tracking products, speak multiple languages, specifically Spanish, a cooperative team player

• Achievements: Promoted from High School Intern to Teller and then to Lead Teller & ATM Custodian; received bonuses for excellent customer services and selling abilities; I was the 2nd top cross-seller in the region.

COMPUTER

I have knowledge of the following:

Office XP & Vista,

Microsoft Word,

PowerPoint,

Excel,

Access,

Outlook, and

Touch 10-key.

I can type 50 words per minutes.

LANGUAGES

I am proficient in the following languages:

English,

Romanian.

REFERENCES

Available upon request

Contact this candidate