Configuration Management Analyst

Cindy L. Furbush

Cell Phone: 703-***-****

Email: ********@*******.***

Senior Project Manager

Project Management with more than 6 years of information technology management experience 10 yrs IT technical project planning and implementation experience seeking a position fully utilizing strong customer service attitude, exceptional organizational ability and communication skills.

Summary of Achievements

• Expert in information systems technology, project planning, strategic planning, systems analysis, troubleshooting, quality control, forecasting, scheduling, planning, and tracking of results.

• Excellent interpersonal skills in communications, client relations, and negotiation.

• Extensive experience in managing enterprise IT project life cycle through all phases.

• In-depth knowledge and experience in cost management, time management, risk management, and integration management.

• Experienced in IT project budget analysis, outsourcing strategies, and contract management.

• Experience in project oversight and independent validation & verification.

• Strong technical background in systems architecture, database design, and network administration.

• Solid skills in writing proposals, biding projects, and winning contracts.

• Proven ability to deliver high quality IT products and services on schedule and under budget.

Experience:

QualTech

Sr. Project Manager 1/2007 – Present

Conducted problem-solving investigations related to efficiency issues in deployment operations. Interacted with operations personnel and provided assembly line solutions to multiple key Federal and private sector project’s operating problems. Managed small-medium projects including the preparation and submittal of business cases, initial planning documents, scope of work, benefit determination, and cost estimation.

• Managed project review and implement technology standards company-wide, reducing redundancy and saving more than $250,000 annually on maintenance costs.

• Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.

• Spearhead design through deployment of new development projects, including Web site re-launch.

• Gather and review information about processes to define changes various existing systems

• Direct and implement project changes

• Coach, mentor and lead personnel within a technical team environment.

• Planned, directed, and managed designated projects.

• Ensured that objectives were accomplished in accordance with outlined priorities.

• Analyzed results of operations to discover more efficient ways to utilize resources.

• Delegated responsibilities and designed time schedules.

• Negotiated contracts that ensured quality.

• Provide and review technical manuals

• Prepared weekly project status reports for management.

L-3 Communications/MPRI 4/2004 – 12/2006

Webmaster/LAN Manager

• Assist Instructors and staff members to create high-level graphics, web page layouts/content, and enhance the look and feel for the current Army web sites.

• Recommended portable computer solutions such as laptops, PDA’s and SmartPhones to customers to enhance their business capabilities

• Made recommendations to client management and designed systems infrastructure based on their needs.

• Work with staff members in prototyping user graphical interface, architecting and documenting the flow of information for web development.

• Recommend changes to site architecture and working on defined schedule to meet deadlines for mission oriented/operational project. Updates content daily on web site, along with updating 2 intranet sites.

• Analyzes, evaluates, develops, designs, and maintains technical approaches/procedures for the workstation and server environments.

• Work with management to introduce/ manage practices to meet IT security needs for users and sites;

• Analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required. Provides customer assistance support in setting up computers and/or installing software packages.

Planned Systems Inc., Columbia, MD (Temporary) 11/2003 – 4/2004

Network Manger

Provide technical support to the Office of the Secretary of Defense, supporting 1200-users.

• Managed IT projects

• Installed server/workstation hardware and software components.

• Planned, installed, configured and tested LAN/WAN software and equipment

• Installed, configured and maintained Windows 2003 Servers

• Managed accounts in Active Directory on W2K and Windows 03 Servers

• Configured and implemented network printing services

• Troubleshooting W2K and /XP Operating Systems

• Installed and configured W2K Advanced Server and Professional

• Installed and configured Windows W2K and /XP workstations

• Performed Operating System Upgrades

Computer Hi-Tech Management, McLean, VA 3/2001 – 11/2003

Team Lead/Network Engineer

Provide technical support to the Office of the Secretary of Defense, supporting 1200-users.

• Lead a team of 5 Engineers on various projects

• Researched new technology of hardware/software and provide recommendations for integration into LAN.

• Prepared, drafted, reviewed proposals for various projects

• Coordinated DMS access with the Pentagon; Trained users on using DMS.

• Tracked and updated open calls and escalated unresolved problems to responsible departments.

• Resolved escalated calls requiring significant technical expertise in Windows NT/2000, MS Office applications, EMAIL, and computer hardware and software related issues.

Education:

University of Maryland, University College MBA

Penn State University, University City, PA Webmaster Certification

National University, San Diego, CA B.A. Degree, Business Emphasis Marketing

Certifications:

MCSA/MCSE-2K, XP

CCNA, CCNP, CCDA

CNE

CIW-P

Core Competencies

• Strategic Planning • Process Improvement • Client Relations • Stakeholder Analysis

• Project Scope, Time and Cost • Project Reporting • Trend and Variance Analysis

• Resource Allocation •Testing & Evaluation • Vendor Relationship

CLEARANCE:

Top Secret - Inactive

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