Sales Customer Service

THO TRAN RESUME

**** ********** **** ****, ***. 2002, Silver Spring, MD 20902

Email: *********@*****.***| Skype: tran_thi_le_tho| Mobile: 301-***-****

SELECTED EXPERIENCES AND SKILLS

Eight years’ successful sales experience, specializing in pharmaceutical business.

Seven years’ experience using key business principles to promote social goals in community development projects.

Experience and ability to form productive working relationships with varied customers.

Strong communication skills in order to influence product utilization among targeted customers.

Solid education background and a wide variety of work experience.

Advanced skills designing, delivering training workshops and presentation for a wide variety of audiences, including those in the private, public, and civil society sectors.

Currently working as a sales associate in one of the biggest retail companies in the Washington DC metro area, where I have consistently exceeded my sales goals.

EMPLOYMENT HIGHLIGHTS RELATED TO SALES

July 1998 - March 2000: Medical Representative – Novartis Vietnam

Generated and grew market share for Novartis in Vietnam, consistently exceeding 150-200% of quarterly sales targets.

Developed strong relationships with key doctors by providing accurate product information, prescribing options in cost formulas, and supporting physicians’ goals.

Created effective sales presentations for physicians and health care professionals.

Utilized in-depth understanding of pharmaceutical terms, definitions, and rules in order to strengthen sales volume.

Maximized ROI through effective management of allocated resources within regulatory and ethical guidelines.

April 2000 - February 2003: Pharmaceutical Sales Team Leader - Pfizer Vietnam

Increased sales by 200% for Pfizer’s products in the Northern provinces and Hanoi, Vietnam.

Wide sales experience in a wide variety of medicines (e.g. oncology, NSAID, antibiotics, glucocorticoid).

Maintained productive working relationships with doctors in 80% of departments in all targeted hospitals.

Developed market share through development and delivery of office-based seminars, speaker programs, and study trips for medical staff.

Developed expertise across product lines to maximize cross-sales. Given the wide variety of Pfizer products being sold in Vietnam, I became well-versed in all products sold by the company.

March 2003 - July 2005: Pharmacist - Hanoi French Hospital

Consulted with doctors to determine appropriate patient medications. Routinely monitored inpatients drug-use and their side effects.

Managed patients’ drug profiles in the pharmacy database system.

Dispensed drugs and introduced their dosage.

Monitored and reported stock status and ordered medicine

Managed and administered medicines and toxic drugs.

Worked with Sale Reps to update new products, collect information education materials, and track the balance of medicines in stock.

June 2010 - May 2011: Business Development/Trainer - MDF Indochina (headquarters in the Netherlands) - Vietnam

Generated new business on enhancing management capacities to professionals and organizations.

Sold consultants and trainings services to existing and new customers by searching and maintaining key customer relationships.

Developing proposals and implementing strategies for bids.

Conducts lead, follow-up, retention and service calls through telemarketing and person-to-person contact.

Delivery of consultancy and training services including standard training packages and tailor-made courses.

Focused on blending modern management theory and tools with practical experience in development programs and projects globally.

Ensured adult learning approaches were applied that were rich in visual elements and characterized by participation.

Achievements:

Conducted 1-2 trainings/consultant assignments monthly.

60% of clients requested further trainings.

Increased MDF portfolio 40% in just six months.

Clients included United Nations agencies (UNDP, UNICEF, FAO), U.S. Government, World Wildlife Fund, Helvetas, Bread for the World, Belgian Development Agency, Ministry of Finance, and the Ministry of Resources and Environment.

Sept 2011 – Feb 2012: Full-time Sales Associate, Dress Department- Macy’s Tysons Galleria, McLean Virginia, USA

Provide prompt, courteous customer service.

Ring all sales on the cash register, properly and accurately handling cash, checks and other types of payment received for products sold.

Assist customers in finding products that match their needs, answer questions about products, and promote new products, in person as by phone.

Provide outstanding customer service and consistently exceeded my sales goals, becoming one of Macy’s top sellers.

Perform administrative duties necessary to maintain store cleanliness.

Assist in maintaining proper inventory levels and shift audits.

Control merchandise, cash shortages and other selling expenses.

Feb 2012 - Now: Auto Sales Consultant, DARCARS Toyota Silver Spring – Cherry Hill Road, Silver Spring, Maryland, USA

Help the customers in selecting the car by explaining the virtues and features. Arrange for the test drives if the customer is interested.

Build relationship with the clients generate more leads. Experienced with customer relationship management software.

Prepare all the paperwork required, verify the documents of the customer before making the sale.

Make sure the customers and dealer get a good deal and best satisfaction in buying car process.

OTHER EMPLOYMENT

November 2008 - June 2010: Coordinator/PMTCT and Safe Water Project - Population Services International (PSI) Viet Nam

Managed two U.S. Government-funded projects: 1. Prevention of mother to child transmission (PMTCT) project for HIV programming; and 2. Promotion of household water-treatment solution (HWTS) for safe water.

Focused on interpersonal communication (IPC) interventions to support behavior change objectives using social marketing strategies.

Launched outreach activities in two projects that baselined at zero coverage and achieved 100% using PMTCT service centers in 7 targeted provinces.

Provided 15 trainings during two years to build capacity and technical support for partners and 120 staff in those provinces.

Reached 96% of pregnant women at all targeted communes through IPC (Interpersonal Communications) interventions.

Built partnerships with 100% Self-Help groups and Empathy Clubs/Support groups in targeted provinces to provide products and IPC interventions to over 10,000 People living with HIV/AIDS and 14,000 OVC (Orphans and Vulnerable Children).

Managed systems for monitoring of the two projects and reflected learning back with stakeholders/partners regularly to improve program quality.

August 2005 - September 2008: Project Manager and Monitoring & Evaluation (M&E) Specialist - World Vision Vietnam

Leading an international multi-country anti-trafficking project with eight staff to ensure effective integration of anti-trafficking activities into already existing long-term development programs throughout Vietnam and coordinating with colleagues in World Vision offices in Lao, Cambodia, Myanmar, Vietnam, and Thailand.

Technical support for Program Managers and M&E Officers in undertaking assessments, designs, monitoring and evaluations, gender mainstreaming.

Led five Midterm Evaluations that included the evaluation design, training and leading the evaluation team, conducting analysis, writing the evaluation report, and leading reflection systems.

Led 20 surveys to evaluate WVV’s program impact through measurement of 12 Transformational Development Indicators (average survey was about 600-900 families and 32 focus group discussions), which were used to show the status of quality of life of children, families, and communities in Area Development Programs (ADP)

EDUCATION

Master’s Degree in Public Health, Hanoi School of Public Health, Vietnam 2006

Bachelor’s Degree - Hanoi Law of University, Vietnam 2001

Diploma Degree in Pharmacy, Central College of Pharmacy, Vietnam 1994

REFERENCES

Available upon request

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