Social Services/Customer Service

CHRISTINE WENZEL

**** ******* ***** • IMPERIAL, MO 63052 • 636-***-****

***************@***.***

OBJECTIVE

A position in an organization seeking a highly motivated candidate with a results-driven mentality and a record of enthusiastic customer relations.

SUMMARY

A self starter with over four years management experience as a highly motivated, creative, and versatile customer service supervisor/manager. I am looking to join an organization where I can learn new skills and continue to work in the Social Services field. I am especially skilled at building effective, productive, working relationships with clients and staff. Excellent management, negotiation, and public relations skills are also some of my many talents.

EXPERIENCE

Missouri Department of Social Services Saint Louis, MO

Children's Service Worker, Children’s Division Sept. 2000-present

 Investigate reports of neglect and/or abuse of children.

 Help to move children from their homes into temporary foster care when neglect and/or abuse situations make this necessary.

 Deliver protective services to neglected and/or abused children.

 Provide services to parents/guardians who neglect and/or abuse their children to help change behavior and/or methods of child care.

 Interact with and complete assignments in a manner sensitive to the service population's cultural and socioeconomic characteristics.

 Maintain case records and complete all required reports in a timely manner.

 Exercise significant independence and initiative in the performance of responsibilities.

 Educate people in the community about child abuse and neglect.

OfficeMax Saint Louis, MO

Customer Service Supervisor/Manager Feb. 1997-Sept. 2000

 Relentlessly driving sales and profit by offering the BEST customer service.

 A solid track record for recruiting, training, developing, motivating, and leading a diverse team to success.

 Manage multiple projects/tasks and meet all deadlines, maintain established productivity standards.

EDUCATION

University of Missouri–Saint Louis Saint Louis, MO 1994 – 1999

 B.A., Psychology

 Honors-Cum Laude

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