Customer Service Representative

Markesha J. Turner

**** *. *** ******* ****., #**28 Humble, TX 77396 281-***-**** *****.******@***.***

EDUCATION

Western New England University School of Law, Springfield, MA

Juris Doctor May 2011 Activities: Phi Alpha Delta Law Fraternity

Tennessee State University, Nashville, TN

Master in Public Administration, August 2003

Tennessee State University, Nashville, TN

Bachelor of Science in Political Science, cum laude, May 2000 Honors: Academic Dean’s List, 1997-2000 (Except Fall 1999)

EXPERIENCE

Massachusetts Office of the Attorney General Springfield, MA

Western Massachusetts Regional Office Intern Fall 2010

Researched legal issues and drafted legal memoranda in a wide range of subject areas including, civil litigation, civil rights violations, consumer protection, criminal appeals and employment disputes.

Connecticut Office of State Ethics Hartford, CT

Enforcement Division Intern Summer 2009

Researched legal issues and drafted legal memoranda regarding the enforcement of the Code of Ethics for Lobbyists, Public Officials and State Employees.

Connecticut Secretary of the State Hartford, CT

Legislation and Elections Administration Division Intern Summer 2008

Responded to emails and questions related to voter registration and verified nominating petitions.

Coventry Health Care Houston, TX

Customer Service Representative August 2006 – December 2006

Handled incoming calls from clients and policyholders, responded to inquiries and billing questions.

Pasadena Independent School District Pasadena, TX

Substitute Teacher 2005-06 School Year

Provided absentee teacher coverage and followed lesson plan left by the teacher.

Tennessee Education Lottery Corporation Nashville, TN

Retailer Services Representative December 2003 – December 2004

Processed retailer applications and contracts. Researched and resolved retailer requests for adjustments.

Staffmark / Medical Reimbursements of America Franklin, TN

Senior Claims Analyst September 2002 – August 2003

A temporary to permanent position through Staffmark. Investigated and gathered information necessary for payment of accident related claims over $5,000.00.

VOLUNTEER EXPERIENCE

Hartford Hospital, Book Cart Volunteer (2007-08), Bed Safety Monitor (2009), Hartford, CT.

American Red Cross Charter Oak Chapter of Connecticut, Office Worker, Farmington, CT, 2007-2008.

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