Sr. Technical Analyst

Hamid Motallebi

**** *** ****** ****

Apple Valley, Minnesota 55124

Home Phone: 952-***-****

Cell Phone 952-***-****

E-mail: **********@*****.***

TECHNICAL SKILLS

* Extensive Desktops, Laptops, and printers hardware/software repair knowledge.

* LAN and WAN networking troubleshooting background.

* Remote users support (32 nationwide offices) with over 2000 Desktops, laptops, and printers.

* Proficiency in troubleshooting PC hardware, MS Windows (2000, XP, NT) operating systems.

* Desktop and network support experience for a 300 plus user environment.

SOFTWARE EXPERIENCE

MS Windows 2003, XP, 2000, NT, 9x, 3x,Workgroups.

MSOffice 2003, 2000, XP, 97.

MS Active Directory.

MSExchange.

VPN Remote access.

RemoteHelp.

PC Anywhere.

KEAterm (terminal emulation).

ProComm Plus.

Adobe.

Request Tracker software.

Royal Blue.

Ghost.

Multiple Remote Support Clients.

MSDOS.

Vax/VMS – Open VMS.

QUALIFICATIONS SUMMARY

* Over 17 years in technical support with proven ability to rapidly troubleshoot, diagnose, and resolve technical issues.

* Ability to prioritize and manage multiple work assignments.

* Proven ability to work independently and as a team member.

* Ability to be flexible and work analytically in a problem-solving environment.

* Excellent communication (written and oral) and interpersonal skills.

* Excellent customer service skills.

* Strong organizational, multi-tasking, and time-management skills.

* Ability to communicate with both technical and non-technical end users as well as all levels of management.

EMPLOYMENT

INFUSCIENCE 2007 – April 2008

Eagan, MN

Sr. IT Analyst –

• Provide support for PC desktop, network printers, servers, LAN, WAN, routers and switches.

• Provide support for setting up PCs, laptops, scanners, software, and networks for new facilities nationwide.

• Responsible for new Desktops, laptops, network printers, email, security and user profiles in the active directory.

• Responsible for MS Outlook client installations, and remote support of user applications.

CORAM Inc. (Formerly Caremark Inc.) 1995 – 2007

Mendota Hts, MN

Sr. Technical Analyst –

• Responsible for second and third level support for local and remote users nationwide.

• Provided technical support for over 100 local and 300 plus remote users through

phone, e-mail, remote desktop, and in-person interactions.

• Performed hardware and software support in a desktop environment at various client locations.

• Utilized Request Tracker software (RT) and Royal Blue to resolve trouble tickets.

• Supervised other field technical analyst on providing level two and three support.

• Responsible for software patches, upgrades, installs and hardware repairs for 300 plus users.

• Installation/repair/upgrade of hardware/software of workstations, laptops, and printers.

• Responsible for computer performance troubleshooting, and virus, Spyware/Adware removal.

• Responsible for new Desktops, laptops, slave, and network printers configurations.

• Responsible for MS Outlook client installations, and remote support of user applications.

• Responsible for all PC, laptops, servers, network printers, scanners, email, security and user profiles.

• Responsible for desktops, servers and nightly production backups and restores.

• Provided support for branch Electronic Billing System software.

• Liaison between field users and the centrally located IT department.

• Provided support for PC desktop, network printers, servers, LAN, WAN, DecServers, hubs, routers and switches.

• Provided support for facility changes and moves for sites located nationwide.

• Responsible for maintenance and support of multiple Digital Vax-clusters.

• In house phone/voice mail systems management,

• In house data/telecommunications cabling.

• Coordinated of cabling requirements for remote locations.

CAREMARK Inc. 1990 - 1995

Mendota Hts, Mn

Technical Analyst -

• Responsible for maintenance and support of multiple Digital Vax-clusters/system management.

• Provided support for field applications, Exchange mail, Windows OS, and MSOffice user support.

• Printed and distributed daily, weekly, and monthly reports.

• Monitored all production jobs for the field clusters and performed system backups/restores.

FORMAL TRAINING

Microsoft Training and Certification – Supporting Microsoft Windows 95, 98, 2000, XP.

PC Supporting and Troubleshooting.

Open VMS System and Network Node Management I & II.

Open VMS System Performance and Memory Management.

EDUCATION

Bachelor’s Degree in Computer Science/Mathematics.

Saint Cloud State University. Saint Cloud, Minnesota

REFERENCES

Excellent professional references available upon request.

Contact this candidate