Network Engineer

QUALIFICATIONS PROFILE

Solutions-oriented Network Engineer with a proven track record of configuring, building, and troubleshooting sophisticated networks and components.

• Broad knowledge and success in the engineering, integration and testing of network switch equipment across an array of environments.

• Proficient in the root-source analysis and troubleshooting of complex network issues, identifying problems in initial stages and executing quick resolutions.

• Skilled trainer and project leader; able to direct multiple tasks effectively and master innovative software and tools.

• Consummate communicator; collaborate across multiple departments to ensure efficient, accurate completion of project initiatives and resolution of network problems.

• Strong background (over 5 years of experience) in the telecommunications industry, with additional skills in data/voice network integration.

ROFESSIONAL EXPERIENCE

Integration Test Engineer, Kaztronics contracted to Verizon, Richardson, TX December 2006 – Present

Perform lab provisioning, integration verification and load testing in a lab environment to ensure no adverse affects from new software patches, new hardware and new product deployments. Provide mission critical testing to verify software loads on Broadsoft, ACME session border controllers, internal proxy and redirect servers and internal provisioning platforms. Recent test efforts include setup and integration testing for EMEA and APAC customers. Key Achievements:

• Developed a suite of test cases in Mercury Quality Center then automated the regression portion which lowered the overall test cycle time for new BroadSoft software loads.

• Responsible for administration of and testing with Abacus 5000 test equipment.

VoIP Test Engineer, tekVizion, Richardson, TX February 2006 – December 2006

Perform integration and verification lab testing on a wide variety of VoIP end user equipment. Responsibilities include reviewing documentation for test plan development, testing to verify adherence to RFC specifications and verification of interoperability with other equipment. Interoperability and certification testing platforms include: Broadsoft, Sylantro, Tekelec, Sonus, Cisco Call Manager and CVP. Work directly with customers in a testing environment and consistently able to maintain excellent customer satisfaction. Key Achievements:

• Upgrade of Sonus softswitch network and Cisco Call Manager.

• Worked to develop a suite of SIP torture test which can be run via Spectra II test equipment and in compliance with RFC 4475.

Switch Engineer, XO Communications (Formerly Nextlink Communications), Plano, TX 2000 – 2006

Provide performance and protocol conformance lab testing for Sonus softswitch IP- and TDM-based network infrastructure. Configure, install, and test network equipment and peripherals in concert with multiple cross-functional departments. Provide tier-3 technical support and collaborate daily with field technicians to handle complex issues escalated by tier-2 support representatives. Liaise with equipment vendors, reporting problems with and ensuring timely and accurate repair of network equipment. Create and maintain test plans to ensure continued functionality of network equipment. Draft and regularly update training documentation for high-level equipment upgrade/maintenance procedures. Key Achievements:

• Spearheaded development and implementation of procedures to improve productivity and enhance network stability including development of checklist to ensure proper installation of new equipment and modification of routing-table hierarchy to improve manageability.

• Instrumental in significant decrease in time spent on standard network-maintenance functions, writing Perl task-automation scripts.

Switch Technician, XO Communications, Plano, TX 2000

Configured and maintained switches. Gathered customer requirements and collaborated with field technicians, engineering, and tier-2 support to configure switch translations and ensure that new service is activated at customer locations. Troubleshot service issues, pacifying and educating irate/confused customers during system outages. Key Achievements:

• Successfully recommended institution of new customer-complaint help desk department, allowing switch technicians to concentrate on new-order and switch-maintenance issues.

• Interacted directly with direct supervisor, director and general manager in troubleshooting customer issues from switch-perspective.

• Recognized as first switch technician to receive promotion, as well as sole technician (to-date) to be promoted to engineering.

Lead Switch Technician, Cingular (formerly South Western Bell Wireless), Euless, TX 1996 – 2000

Charged with performing switch translations for cell sites, as well as switch maintenance and repair. Acted as sole source for resolution of escalated issues, remaining on call 24/7, and performing high-level maintenance during evening maintenance windows. Created detailed training documentation and developed procedures for use of new equipment. Trained and mentored peers in use, troubleshooting and maintenance of new equipment, and in utilization of scripts for cell-site software upgrades. Key Achievements:

• Selected due to outstanding reliability and performance to interface with key vendor Lucent.

• Successfully performed numerous complex Cell Site upgrades as Lead Technician, to include install of two 5ESSs, removal of AT&T G2, and swap out of Tekelec STP for a DSC STP.

• Regularly took initiative to coordinate all aspects of Lucent 5ESS and ECP upgrades and patches.

ADDITIONAL EXPERIENCE

Aviation Electronics Technician, U. S. Navy, Dallas TX 1989 – 1996

Performed advanced troubleshooting on cutting-edge, mission-critical equipment. Collaborated with cross-functional departments to ensure timely, accurate completion of vital maintenance projects. Utilized complex test equipment and tools to troubleshoot and repair issues down to the component level. Key Achievements:

• Recognized for stellar performance through five promotions to increasing levels of responsibility including selection as member of group of technicians known for their exceptional technical troubleshooting skills.

• Received numerous awards and commendations, including letter of appreciation and Meritorious Mast, for delivering exceptional levels of performance.

EDUCATION AND TRAINING

Studies in Telecommunications Management

DeVry University, Irving, Texas

Studies in data networking - CCNA

Collin County Community College

Professional Development/Training Courses

Sonus Softswitch Network Management ~ Lucent ECP/5ESS Translations and Maintenance ~ Nortel DMS500 Translations and Maintenance ~ SS7 Theory & GN Nettest SS7 Protocol Analyzer ~ Lucent IMA-CA & Sierra Voice Mail Platforms ~ UNIX/Linux ~ UNIX Shell Programming ~ Electrical & Electronics Theory ~ Kaset International Program (Customer Relations) ~ Timequest (Value-Based Time Management)

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