Customer Service Accounts Payable
Resume:
|Heather Campbell, CPC |
|*** Hayden Martin Road ( Palmyra, VA, 22963 |
|Mobile: 804-***-**** ( Email: *******.**********@*****.*** |
|Seasoned medical coder and medical biller with excellent customer service |
|experience. Great telephone skills and client/vendor relations skills. ICD-9 |
|trained, CPC coding certified. |
|Areas of Strength |
|Microsoft Office |Microsoft PowerPoint |Accounts Payable |
|Microsoft Word |HEDIS Trained |Audits |
|Microsoft Excel |Data Entry |Client Relations |
|Microsoft Outlook |Customer Service |Vendor Relations |
|Professional Experience |
Verisk Health, Richmond, VA 4/2011 to Present
Submission Review Specialist, Revenue Integrity Division
. Review and analyze all identified submission of revenue prior to
forwarding to CMS for payment via RAPS/EDS.
. Responsible for reviewing other coder's work to ensure quality and
accuracy.
. Chart review for proper diagnosis coding from various chart types
(physician, hospital outpatient and inpatient) to ensure the highest
level of quality.
Virginia Urology, Richmond, VA 1/2011 to 4/2011
Account Representative
. Posted payments, account follow-ups, contractual adjustments and
refunds.
. Corrected coding errors for reprocessing.
. Handled patient inquiries related to commercial insurance and
maintained excellent customer service.
James River OBGYN, Richmond, VA 1/2011 to 7/2005
Front Desk, Accounts Payable
. Audited daily charges for proper and maximum reimbursement.
. Posted daily charges for office visits, procedures and surgeries.
. Efficiently collected co-pays and daily reconciliations.
. Answered phones, scheduled appointments and verified insurance
coverage as well as updated patient demographics.
Heather Campbell Resume, Page 2
HCA Patient Account Services, Richmond, VA 3/2001 to 7/2005
Account Representative
. Billed Medicare for services rendered in HCA hospitals.
. Contacted patients to resolve medical claims and to process patient
payments, as well as posted insurance payments to patient accounts
United Rentals Aerial Equipment, Richmond, VA 1999 to 3/2001
Accounts Payable
. Coded and processed invoices.
. Contacted companies for payment on rented equipment and maintained
data spreadsheets using Excel.
. Arranged meetings and assisted with expense reports.
. Created contracts for sales team and branch manager.
. Responsible for 12-line phone system.
. Ordered critical supplies as necessary.
Education & Certification
Certified Professional Coder CPC
(2010)
Monacan High School, Richmond, VA
(1997)
References
Dr. Kevin Smith
Suzanna Cuellar
Contact this candidate