Quality/Operations Professional
Resume:
TIM HENDERSON
Marietta, GA 30062
***********@*****.***
PROFILE
Operations and quality assurance professional with extensive manufacturing experience and a proven record of leading teams and developing processes that improve the profitability of an organization. I am an agent for change with a proven ability to design, develop and implement new ideas to help achieve the desired results in an organization.
HIGHLIGHTS OF QUALIFICATION
● Quality Systems Management (7 years)
● Operations Management (10 years)
● Continuous Improvement Management
● Certified ISO Internal Auditor
● ISO 9001/2008, AS9100, QS9000 Proficiency
● Lean Six Sigma Principles (Black Belt)
● Statistical Process Control
SELECTED ACHIEVEMENTS
Led the development and implementation of new quality system. Analyzed existing quality system for gaps, deficiencies and non-conformances. Trained staff on the system requirements. Developed and implemented policy manual that served as the foundation for the system. Achieved certification to QS9000/ISO9000-2000 within established timeframe.
Facilitated continuous improvement team in the reduction of internal process scrap rate in primary product line. Analyzed data to determine reasons for the excess scrap. Facilitated brainstorming meetings to determine root cause. Conducted various process trials and experiments to validate cause.
Implemented the corrective actions that reduced the scrap rate by 50%.
Led the turn around of a struggling division of a mid sized automotive parts supplier. Trained manufacturing staff in basic supervisory concepts. Established goals and communicated expectations.
Promoted decision-making at the lowest possible level. Developed a new mindset of "doing it right, rather than doing it over". Led cycle time reduction projects that increased production output and improved order delivery performance within 18 months.
Consolidated multiple manufacturing and packaging processes into small manufacturing cells. Analyzed process routings for all part numbers and developed cell structures based on routing requirements. Reduced overtime 15%, manufacturing lead-time by 50%, labor cost by 18% and increased productivity by 30%.
Developed model for production planning system. Created various reports that separated and identified the various sources of the production demand (customer orders, forecast, and safety stock). Collaborated with the IS department to integrate these reports into the existing planning system to automatically identify the different sources of the production demand and prioritize accordingly. The new system improved accuracy of the daily production plan, reduced inventory, and simplified the planning process.
Increased manufacturing capacity. Collaborated with the Product Development group to develop new manufacturing process. Conducted trials and product test to develop new process parameters. Implementation of new process doubled the production capacity within 8 months with minimal capital investment and enabled the company to aggressively pursue new business.
Assisted in the start up of new manufacturing facility. Managed the purchases and installation of processing equipment and related tooling. Wrote standard operating procedures and developed the Statistical Process Control systems. Conducted train the trainer and operator training sessions.
EDUCATION
BS. Industrial Technology, Tennessee Technological University
Six Sigma Black Belt, Southern Polytechnic State University
PROFESSIONAL WORK EXPERIENCE
Stag Enterprise – Ball Ground, GA June 2009 – Present
Quality Assurance/ISO Compliance Manager
Management of all aspects related to quality assurance and quality control compliance.
•Maintain ISO9001 & AS9120 quality management systems and ensure compliance.
•Identify problems with processes and procedures and take corrective action to the root cause.
•Assist the management team in meeting quality goals and objectives.
•Develop and implement internal quality audit program to support maintenance of IS09001 & AS9120 QMS.
Morse Automotive Corp – Cartersville, GA May 1998 – September 2007
Plant Operations Manager, May 2000 – September 2007
Managed all aspects of manufacturing and international distribution of aftermarket friction (brake) products.
•Budgeted for 350 employee facility.
•Provided various financial and operational reports to support business decisions.
•Provided support for manufacturing issues within the division.
•Developed plant personnel including hiring, training, evaluations, discipline, goal setting and career and personal development.
•Developed and implement plans for new production capacity and forecasts.
•Reduced labor cost through efficiency and process improvements.
Quality Assurance Manager, May 1998 – April 2000
Managed all aspects related to quality assurance and quality control compliance as well as assisted in the development of friction products.
•Developed quality manual of policies/procedures to support the QS9000/ISO9000-2000 quality system (Document and Data control, FMEA, APQP, Control Plans, MSA, Gage R&R, SPC, etc.).
•Certified Internal Quality Auditor. Responsible for organizing and conducting internal audits to ensure conformance to standard requirements.
•Provided internal and external technical support and execute corrective action on all customer quality issues.
•Facilitated the continuous improvement program and provided training resources.
•Responsible for supplier quality management (PPAP, APQP, Performance Rating, etc.).
•Coordinated all in-process and final product testing.
•Coordinated all product development testing activities (materials, dynamometer, and vehicle testing).
Kent H. Landsberg - Atlanta, GA November 1996 – April 1998
Operations Manager
Managed customer service and warehouse distribution functions.
•Implemented ISO9002 quality system. Successfully achieved ISO 9002 certification. Managed compliance to system requirements through periodic internal audits.
•Inventory control management.
•Order fulfillment
•Warehouse optimization
•Customer relations.
•Fleet and Traffic management.
BRAKEPRO Inc. - Cartersville, GA January 1990 – October 1996
Quality Assurance Manager, February 1992 – October 1996
Managed all aspects related to quality assurance and control.
•Developed quality policies and procedures.
•Provided internal and external technical support.
•Coordinated all customer quality issues.
•Manager supplier quality management
•Facilitated continuous improvement program.
•Provided training resources for all aspects of quality.
Process Engineer, January 1990 – January 1992
•Assisted startup of new manufacturing facility specializing in manufacturing disc brake materials for passenger cars and light trucks.
•Developed and implemented manufacturing processes and equipment.
•Created and implemented written operating procedures, process control systems (SPC) and procedures.
•Provided engineering support in the areas of troubleshooting, cycle development, quality, waste reduction, productivity improvements, and new process.
•Reviewed and updated process specifications.
•Participated in quality improvement process.
•Maintained MRP system documentation (BOM, routes, capacities, etc.)
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