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Senior Engagement Manager

San Rafael, California, 94903, United States
March 29, 2011

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**** **** ****** **. ***** *** 415-***-****

San Rafael, CA 94903

Professional Summary:

Result-oriented Professional Services Manager with demonstrated expertise in all phases of IT solution delivery while working with a broad range of technologies and customers. Qualifications reinforced by a strong depth and breadth of consulting experiences for a wide array of technologies and customers.

Expert in identifying and resolving potential project breakdowns to ensure smooth project completion. Breadth of experience as a manager, IT strategist and implementer. Advanced ability to understand a client’s business, technology and process needs, and translate that understanding into successful business solutions. Excellent organizational skills that include the ability to successfully manage complex projects and rapidly evolving requirements.

• Expertise in analyzing technology issues and developing cost-effective business solutions.

• Ability to build consensus and drive teams through planning, development, implementation resulting in deliverables that exceed expectations.

• Superior record of delivering simultaneous large-scale, mission-critical projects on time and under budget with impressive results.

• Passion for developing professional network base, keeping abreast of newest innovation, and applying knowledge to improve business solutions. Excellent connections with most major IT vendors.

• Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of a diverse group of employees.

• Skilled within all areas of business planning including policies, procedures, project plans, contingency plans, guidelines and baselines.

• Significant experience with IT and business strategy alignment.

• Proven business development competency.

• Extensive cross-functional team management and leadership experience.

• Excellent external-facing communication skills with customers, partners.

• Over 6 years of hands-on experience as an IT practitioner evaluating, architecting and implementing enterprise-class systems.

• Over 14 years of hands-on experience with IT Consulting and Training.

• Significant domain expertise in Cloud Computing, Collaboration, Enterprise Social Software and Messaging technologies.

Key Competencies:

Leadership – Cloud Computing - Collaboration – Unified Messaging – Enterprise Social Software – Project Planning and Management – Policy and Procedure Development – Risk Management and Mitigation – Staff Development and Management –– Cxx level interactions - Presentations

Significant Career Accomplishments:

• Secured a $3.9 Million technology, services, support and education opportunity for IBM with a leading networking company. Managed the full life cycle of the deployment of the technology significantly under budget and months ahead of schedule.

• Managed a successful establishment of new line of business for Advaiya to conduct Business Value Assessments with total annual revenue of $1.3 Million.

• Successfully built a Shared Services Center by aligning IT technologies to new business processes.

• Pro-actively took charge of Microsoft Global Sales and Partner enablement program after program ran to problems with previous leadership.

• Key strategic team member with Microsoft Competitive Marketing team in creating NTF, Notes Transition Framework. Microsoft has won over 20 million seats of Lotus Notes users since the program was launched 2007, and is still using the program in 2011. The same program was later expanded to Microsoft Unified Communications.

• Recommended desktop operating system switch from IBM OS/2 to Windows. After the switch the company realized over 40% reduction of desktop management effort.

• As a lead Project Manager successfully rescued a large IBM Services project to large bank from a customer Critical Situation to final delivery in 6 months. The customer in the end was extremely happy with the end result, a Web Based financial transaction site, and IBM was able to save approximately $6 Million of funds reserved for the resolution.

• Architected many successful Customer Relationship Management and Sales Force Automation systems with Lotus Notes in 1990s.

• As invited outside trainer participated in Lotus Notes 4 Application Development training material creation process.

• Engineer of the Year – Wordlink; Lotus Trainer of the Quarter – Lotus Development; Manager of the Year – InfoImage; Special recognition, Critical Situation Project Management IBM; MVP - Advaiya


Conoscent, San Rafael, CA 2010 – 2011

Project Manager and IT Strategist

Conducted successful Business Value Assessment for enterprises looking to switch IT platforms. IT Marketing Consultation to Cisco Collaboration team focusing on Microsoft competitive messages. Provided successful development and support for CRM for SMB customers. Project Management for SMB customers.

Advaiya Inc., Kirkland, WA 2007 - 2010

Senior Enterprise Business Strategist

Responsible for sales and partner enablement for various Microsoft technologies. Manage and lead a group of business analysts, US based and offshore developers in developing competitive IT marketing content.


• Managed and led establishment of new line of business to conduct business value assessments with total revenue of $1.3M. Business Value Assessments were all done behalf of Microsoft EPG teams globally.

• Sold over $300K of Business Value Assessments annually.

• Created UC Business Value Assessment Partner training for Microsoft.

• Key contributor in creating Notes Transition Framework for Microsoft. The program has helped Microsoft to win over 20 Million Notes seats.

• Conducted over 20 Business Value Assessments to Microsoft’s enterprise customers internationally. All the business value assessments were considered to be “lost” enterprise sales. Assessments were about 80% successful in converting sales back to wins and 50% successful in increasing the original proposal amount.

• Managed company’s Indian development team on multiple development projects.

ABM Industries, San Francisco, CA 2005 -2007

Divisional IT Manager

Responsible for providing IT systems expertise to division business executives while defining future business and IT integration and identifying business value for the new technology. Responsible for evaluating and recommending new technology. Responsible for managing vendor relationships and service providers.


• Instrumental in Architecting Shared Services Center by aligning IT technologies to new business processes. The shared services center was able to save about $20 million annually by centralizing AP and AR functions.

• Lead variety of application development, infrastructure and integration projects with local and offshore staff.

• Successfully managed multiple vendor relations. Some of the vendors had global development teams.

• Provided internal guidance when ABM selected to outsource their IT operations to IBM Global Services.

GE Healthcare, Barrington, IL 2004-2005

Cardiovascular Project Manager

Responsible for managing Cardiovascular Catheterization Lab and Digital Imaging system installations for GE Healthcare. Managed services for Enterprise accounts in Western Region.


• Managed Key US Show Site for GE Cardiology Technology to demonstrate latest versions of GE Cardiovascular Catheterization Lab technology.

• Managed multiple Catheterization Lab deployments simultaneously.

IBM, Software Group, Lotus Brand, San Francisco, CA 1999 - 2003

Senior Consultant Manager

Responsible for line of business district management in the IBM West District. Provided extensive consulting sales support using business value assessment and solutions selling process.


• Provided Strategic Consulting to align customer business needs with IBM software offerings with collaborative and messaging tools.

• Managed over 800,000 seats of messaging product deployments and migrations.

• Secured a $3.9 Million services, support and education opportunity with a leading networking company.

• Provided extensive sales and marketing support as subject matter expert for messaging and consulting offerings.

Senior Project Manager

Responsible for managing IBM Consulting engagements and providing pre-sales support.


• Successfully managed the largest Critical Situation services engagement in West District. The customer, a multinational bank, was extremely happy with the end result and IBM services was able to save over $6 million from originally budgeted resolve funds.

• Managed multiple large application deployment, migration and infrastructure projects. All projects were completed on time and on budget.

Fireman’s Fund Insurance Co, Novato, CA 1997- 1998

Systems Architect, Groupware and Desktop

Responsible for managed internal applications development, messaging and desktop engineering teams. Member of FFIC architect council as internet, desktop and messaging architect. Evaluated and recommended vendors, vendor products and services providers.


• Re-architected and migrated existing established Notes applications and messaging infrastructure to new production environment. New architecture reduced downtime by more than 80% and reduced the server foot print by 30%.

• Introduced first Intranet sites and architected first successful Intranet applications.

• Introduced Instant Messaging to the IT organization.

• Managed vendor relationships with key desktop and messaging vendors.

• Managed external services providers.

InfoImage, San Francisco, CA 1995 - 1997

Director of I*Net Solutions

Responsible for all aspects of product management for development software. Responsible for product training, training materials, marketing and sales support. Responsible for internal developer training.


• Created complete training and enablement material for both internal and external use.

• Responsible for engineer and sales enablement, vendor relations, program communications, service delivery planning.

District Engineering Manager/Senior Systems Architect

Responsible for managing consultants and providing customer facing consulting and training. Responsible for hiring and professional development for the region. Responsible for regional customer satisfaction.


• Leader in developing professional consulting services district achieving $6M in annual revenue.

• Led a team of professionals providing consulting services for groupware implementations.

• Responsible for team member career development, district budget and revenue tracking

• Provided project management oversight for ongoing customer engagements

• Awarded instructor of Standard Lotus Training Classes

Wordlink Inc., St. Louis, MO 1993 - 1995

Consulting Engineer

Responsible for customer facing consulting and training for company clients. Progressed to become the lead Lotus Notes developer and architect for the company. Trained Lotus certified classes in in-house classroom and in customer sites. Managed consulting engagements end to end.


• Managed dozens of complex business solution deployments.

• Lead Notes Architect for Messaging and Application deployments. Many of the first applications for Lotus Notes were Sales Force Automation and CRM applications. Analyzed, architected and programmed marketing application for Ralston Purina, which reduced the copy time by over 80%.

• Invited by Lotus to participate in Lotus Notes 4 training material development and training.

• First certified Lotus Notes 4 Script trainer 1995.

• Architected and deployed 17 000 seats of Lotus Notes to Union Pacific Railroad.

• Architected and managed development of 117 applications for Missouri Highway Patrol.

Baker & Hostetler, Cleveland, OH 1991 - 1993

PC Technical Specialist

Senior technical member of LAN management team and primary programmer. Responsible for design and implementation of all LAN based IT services. Evaluated and recommended new vendor products.


• Administered a LAN/WAN and messaging environment.

• Architected first email deployment for the firm.

• Enterprise IT architecture team member.

• Designed and developed relational databases and imaging applications.

Nokia, Oulu, Finland 1987 – 1991

Software Engineer

• C and Assembly programming for modem test and quality control devices. Programmed and designed a new class of test devices which reduced test time from 15 minutes to 7 seconds.

• C programming for modem control and test software

• TQM team member responsible for process timing and process error measurements

Compie, Raahe, Finland 1988 - 1991


• Co-founded computer engineering, consulting and retail company.

• Managed all aspects of the company’s day to day operations

• Imported computer peripherals to Finland.

• Designed complete e-business solutions for small business

• Provided custom programming services to Union Paper Mills, Valkeankoski, Finland


Certified Developer 2011

Six Sigma Green Belt 2005

IBM Certified Project Manager 2002

IBM Solutions Sales Professional 1999

Certified Java in Lotus Domino Instructor 1995

Certified IBM/Lotus Advanced Instructor 1993

Certified IBM/Lotus Notes Professional 1993

Total Quality Management – Associate 1988

University of Oulu, Raahe Institute of Computer Engineering 1991


• Major - Software/Hardware Engineering with Networking Focus

• Minor - Business Administration

Army Lieutenant Finnish Army Reserve Officer School 1984

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