Real Estate Professional

CYNTHIA ELLIS-BROWN

**** ******* *******, ** *****

512-***-**** • ********@***.***

Dynamic operations and regional manager with 15 years of experience and a history of multimillion dollar improvements to profits and cost control. Strategic thinker with record of spearheading the development and implementation of projects to maximize the satisfaction / retention of a multicultural customer base. Demonstrated capacity to achieve or surpass goals despite resource limitations. Diligent team leader with proven ability to increase compliance, pass inspections, and train staff.

Operations • New Business Development • Strategic Planning • Real Estate / Property Management

Cost Control • Project Management • Process Improvements • Training • Profit / Revenue Growth

Team Leadership & Development • Government Relations • Regulatory Compliance • Accounting

Customer Relationship Management (CRM) • Market Analysis • Budgeting • Due Diligence

PROFESSIONAL EXPERIENCE

AmeriSouth REALTY, Austin, Texas • 2000 to present

Premier property management firm with 4,000+ residential units throughout Texas.

Regional / Compliance Manager

Direct property management operations (for multiple residential locations) and 35 team members. Develop and implement strategies to maximize profits / revenues, occupancy rates, tenant safety / satisfaction, and adherence to local, State, and Federal regulations; coordinate with management of individual properties as necessary. Perform market analysis / research and due diligence in cooperation with senior management. Create and deploy programs to minimize costs and enhance processes. Manage regional budget process, receivables / payables, and account reconciliation. Review and resolve fraud allegations. Negotiate favorable contracts and rental agreements. Cultivate strong relationships with tenants, prospects, public utilities, and government officials. Conduct property / file audit inspections. Evaluate, hire, and train new employees.

Major Contributions:

• Met or surpassed ROI objectives; firm also realized $1.5M in profits (total) on several sales.

• Achieved a major turnaround in 6 months by improving occupancy at several properties from 80% to 99%; implemented policies contributing to 60% decrease in properties’ crime rate.

• Increased tenant retention 25% in 1 year by instituting robust new tenant relations programs.

• Minimized costs by spearheading an energy initiative and collaborating with utility companies to identify and capitalize on efficiency opportunities; cut average energy costs 10% by transitioning from conventional thermostatic to digital energy-efficient thermostatic and by deploying energy-efficient light bulbs.

• Grew profits through launch of multiple projects despite reduction in staffing / available resources; leveraged resource allocation expertise.

• Enabled several properties to pass inspections with zero or minimal deficiencies by leading initiatives to align management practices with regulatory guidelines.

Continued…

CYNTHIA ELLIS-BROWN • Page 2 • ********@***.***

CENTURY PACIFIC MANAGEMENT, Mississippi and Oklahoma • 1995 to 2000

Premier property management firm with 5500+ residential and commercial units throughout California.

Property Manager

Oversaw property operations and staff. Assessed existing programs / business needs, developed improvement plans, and managed implementation. Ensured efficiency, employee productivity, and alignment with regulatory requirements. Conducted compliance, inspection, and audit training programs for company managers.

Major Contributions:

• Generated multimillion dollar savings by managing operational cost containment initiatives and by reducing compliance issues.

• Earned “fast-track” designation for 3 multi-unit properties.

• Delivered favorable outcomes by gaining and employing construction management and regulatory compliance expertise.

• Leveraged relationship management skills and cultural awareness to cooperate effectively with a multicultural tenant population.

EDUCATION

Master of Business Administration • American Intercontinental University (2009)

• Participated in multiple business projects, test cases, and reviews of hypotheses.

• Collected, evaluated, and delivered presentations on financial, business, and analytical data.

• Examined / conducted research on P&L, growth strategies, trend analysis, and forecasting.

Bachelor of Business Administration • American Intercontinental University (2007)

CERTIFICATION, PROFESSIONAL DEVELOPMENT & AFFILIATION

Certificate in Fair Housing, Certified Apartment Manager, OneSite Software

Low Income Housing Tax Credit, Member – Apartment Association

COMPUTER SKILLS

AMSI, HUD Manager, OneSite Rent Roll, Microsoft Office (Excel, PowerPoint, Word)

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