Management Analyst / Visual Information Specialist
Resume:
Michelle Blackwell
Prattville, AL. 36066
Email: *************@*****.***
Cell: 813-***-****
SUMMARY:
A creative responsible professional who builds strong working relationships, meets all deadlines, and produces quality work. Experienced in Management Analysis, problem solving, customer service, quality assurance, change management, contract administration, budgeting, policy and procedure guidelines and analysis. Knowledge of the principles and theories of management and organization; analytical techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and support programs; pertinent laws, regulations, policies, and precedents which affect the use of program and related support resources; program goals and objectives, work processes, and administrative operations. Computer Skills: Microsoft Office Word, Excel, PowerPoint, MS Outlook proficient, SharePoint User/Administrator, Access/database knowledge, SQL knowledge, Client / Security Access, Customer Assist, Automated Information Systems, Manpower Management systems and Financial Systems.
PROFESSIONAL EXPERIENCE:
CITIBANK - CITIGROUP TECHNOLOGY March 2011 - May 2012
Application Support Senior Analyst – Tampa, Florida (50+ hour work week – On call duty 24x7x365)
Support Production Control Change Management activities associated with application support for multiple CTO applications.
On Board system applications – one off’s. Main liaison (1st point of contact) between multiple technology lines of business and the development team. Reviewed business requirement documents to on board system applications and arrange support for the development team – created project plans. Submit Level 0 – level of effort for FTE (manpower)headcount.
Reviewed and evaluated requests for change and adjustments and recommended approval or disapproval to staff. Developed statistical data required for review and analysis, briefings, reports, and staff coordination relative to supporting the need for additional manpower resources for the use of the TPM (technical project managers) and upper management. Developed and recommended changes in the CTO Change Management manpower policy and procedures. Independently selected, interpreted, adapt and applied appropriate guidelines.
Analyzed organizational structure, command lines, workloads, backlogs, etc. Recommended possible consolidation of activities, elimination of functions, transfer of mission or activities, more efficient operating methods and procedures. Coordinated manpower findings and recommendations with all parties involved, such as the TPMs and staff.
Provide training of governances; give presentations on policies and procedures and maintained and updated the policy and procedures for change management on-boarding of system applications to prevent risk and ensure information is documented for auditing purposes. Provided end to end project management support at a level 1 (beginning stage). Ensured that all regulatory guidelines were understood by staff.
Reviewed and analyzed patterns based upon missions, organization workload and priority and recommends improvements, adjustments, allocations, and/or organizational structure.
Maintain and support applications and their operating environments within published SLAs. Ensure the guaranteed availability of applications for the client and assist in problem management and resolution.
Primary responsibilities include the oversight for change, release and deployment management (CRDM) activities in all controlled regions (UAT, PROD, COB/DR).
Conducted studies, evaluations, surveys and audits of interim requests for changes.
Maintain associated tracking and process documentation and required audit check points for all phases of the SDLC. Create and maintain project plans for each application.
Subject matter expert (SME) for SPIDER.
Managed 20+ off-shore employees. Provided training and coaching to less experienced staff overseas and new employee consultants.
Oversees internal CRDM tool administration and ensure any required transitions to Citi Architecture & Technology Engineering (CATE) tools are implemented and tracked to completion.
Assisted in ensuring technology management policies are adhered to; may provide technical solutions on application problems.
Some knowledge of Ab Initio, NDM, Oracle DB, Sybase, Web logic, Web sphere, Autosys, Unix, Clearcase, Business Objects, Tibco, Subversion and PPM.
Make decisions/recommend solutions that can affect overall outcome of job assignments.
SCIENCE APPLICATIONS INTERNATIONAL CORP. (SAIC) COMPANY January 2010 – March 2011
Senior Professional Asst. – Tampa, Florida (Part-time employee, 25 hour work week)
Manage high level, technical project support to project managers and technical staff as an active member of individual project teams from the proposal stage to close out in accordance with firm’s standards and policies.
Supporting practice vice president in business development efforts and practice administration activities.
Create, edit and provide input to agreements, scopes of service, project management plans, and other project documentation.
Assisting in project setup, monitoring, maintaining project files, and closeout activities. Participation in project team meetings.
Written and verbal communication with clients and their representatives. Created client surveys and staff surveys gathering information, identifying and analyzing issues, and developing recommendations to resolve problems of effectiveness and efficiency of work operations.
Assisting in the preparation, copying and assembling of complex technical documents including reports, specifications, databases, and spreadsheets (including proficiency in graphing and charting functions of spreadsheets; graphics, tables and figures in Word).
Proofreading own work and work prepared by others; editing and formatting work prepared by others; and checking grammar, punctuation, term usage and general readability.
Organizing travel, calendars, meetings and conference attendance for senior level staff.
Monitoring and procurement of supplies achieving the best value for money.
General office duties as requested.
J.P. MORGANCHASE – Tampa, Florida September 1995 – May 2009 (see all jobs below)
Executive Administrative Assistant / Contract Specialist– Trade Services Jan 2008 – May 2009
(Full-time employee, 45+ hour work week)
Performed in the capacity of a staff manpower management analyst – on board new employees at a supervisory control level, utilizing HR Manager Connection systems. Provided all employees of organizational policies and procedures and assured the policies were adhered to. Assisted managers in preparing position descriptions. Initiated, monitored, and tracked all requests for personnel actions.
Served as liaison for management/employee relations, labor employee relations, workman's compensation, and employee benefit actions. Provided guidance and assistance regarding these personnel matters in accordance with the appropriate statutes and regulatory guidance and procedures. Ensured and conducted training as required for program changes to ensure regulatory compliance.
Provided guidance and assistance to managers and supervisors on personnel management matters involving staffing.
Process the monthly sales pipeline report. Process monthly metrics. Analyzed information to make quantitative and qualitative evaluations for the preparation of narrative and statistical reports of findings.
Purchase the highest quality merchandise at the lowest possible price and in correct amounts.
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
Analyze price proposals, financial reports, and other data and information to determine reasonable prices.
Monitor and follow applicable laws and regulations.
Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives.
Monitor shipments to ensure that goods come in on time and resolve problems related to undelivered goods.
Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes.
Maintain and review computerized or manual records of items purchased, costs, deliveries, product performance, and inventories.
Ensures that all required responses are received on a timely basis for the Director’s review or for preparation of meetings. Create and maintain files, ensuring they are updated.
Make complex travel arrangements (domestic and international travel). Process necessary paperwork for visa’s and/or passports.
Process expense reports often converting foreign currency.
Event coordinator for business meetings, vendor or customer visits and social events. Assist with presentations or document compilations.
Provides administrative assistance to the Managing Director of Global Trade Services and support to his direct reports, which are located worldwide. (UK, Asia, Brazil, Mexico, US)
Work under minimal supervision, exercising independent judgment to delegate issues to the appropriate persons while escalating serious or unique problems to higher levels.
Maintain a professional level of communication with superiors and coworkers, confidentiality, initiative, and sound decision-making. Accepts constructive criticism in a professional manner.
Use fundamental management analysis techniques and procedures, analyze and evaluate activities that are of a procedural nature. Identifies and recommends improvements in management programs to promote economy, maximize resource utilization, and enhance the efficiency and effectiveness of operations. Conducts portions of studies and reviews on organizational structures, operational aspects of organizations, scheduled reviews of management control systems, etc. Participates in administering management programs such as Internal Management Control Systems, Support Agreements, etc. for the purpose of promoting economy of operations and improving efficiency of operations.
Meets with management to perform limited studies/reviews, and to provide orientation on management requirements in relation to directives, policies, regulations, procedures for reorganizations, management studies, etc. Discusses and defines objectives and timelines with management. Conducts interviews and fact-finding inquiries with customers, supervisors and employees to gather information on organizational missions, functions, and work procedures. Applies fact finding and investigative skills and techniques to obtain specific details and surface problems or issues associated with workflow, working conditions, guidelines on methods and procedures/ etc.
Sr. Process Associate / Business Analyst – Electronic Financial Services, January 2005 – December 2007
(Full-time employee, 45+ hour work week)
Gather and organize information on problems or procedures. Assist in writing business requirement documents (BRD).
Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Design, evaluate, recommend, and approve changes of forms and reports.
Worked with senior managers to define actions required for Monthly Metrics.
Compiled the Card Vendor Management daily reports and reported any issues to the managers.
Ensured all projects from the Project Managers were audit compliant by performing final reviews.
Interfaced with senior managers, operations and field managers, technology, vendors and customers to ensure operational processes were supported.
Performed in the capacity of a staff manpower management analyst. On board new employees at a supervisory control level, utilizing HR Manager Connection systems. Ensuring and providing all employees of organizational policies and procedures.
Served as the Systems Administrator for employee setup and termination procedures, system access control/validation, orientation, HR system maintenance and timekeeping.
Processed invoices and validated financial entries.
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
Analyze price proposals, financial reports, and other data and information to determine reasonable prices.
Monitor and follow applicable laws and regulations.
Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives.
Monitor shipments to ensure that goods come in on time and resolve problems related to undelivered goods.
Organized business meetings, vendor or customer visits. Assisted with presentations or document compilations.
Analyzes and evaluates administrative practices, work methods, procedures, and organizational structures. Analyzes and determines requirements and available resources for continuation of service
agreements with local entities. Identifies problems, issues, inefficient practices, areas for improvement, resource needs, organizational deficiencies and/or impacts on related activities that occur, e.g., as a result of organizational restructuring. Studies distribution and assignment of functions and responsibilities for appropriateness.
Develops solutions to problem areas and provides recommendations. Recommendations promote the improvement of management systems such as modification of work methods and procedures, comparisons of current and proposed organizational structures, cost benefits, manpower implications, etc.
Presents oral briefings and written reports on results of management program analysis, proposed recommendations and/or problem solutions to improve management programs. Encourages organizations involved to accept recommendations and proposals. Maintains contact with operating officials of organizations studied to establish, clarify, and disseminate information concerning management services.
Provides orientation concerning management requirements of pertinent directives, explain recommendations involving significant changes in work methods or organizational relationships, and proposed key actions.
Knowledge of fundamental and basic theories, principles and practices of management and organization, and knowledge of administrative practices and procedures.
Skillful in applying these theories and practices to perform assignments evaluating and analyzing work associated with the administrative and operational aspects of management programs. Ability to write reports and ability in conducting oral briefings. Works under minimum supervision, supporting Project Managers or senior management
analyst who indicates generally what is to be done, limitations, quantity, quality, deadlines, and priorities.
Provided administrative support to 8 senior directors, 25 managers, and staff of 300+ EFS Operational employees, encompassing multiple business units.
Executive Assistant / Systems Administrator – Retirement Services, January 1999 – December 2004
(Full-time employee, 45+ hour work week)
Provided assistance for the senior manager of Retirement Services (200+ employees).
Maintained department Manager schedule and appointments. Ensured meetings were properly scheduled and communicated to the Managers, staff, and/or customers.
Assisted the Site Manager and his direct reports in the preparation (in final form) of administrative correspondence and reports by utilizing MS-Word, Excel, PowerPoint, MS-Project, Visio and a Dictaphone.
Served as the line of business manpower representative for Retirement Services at conferences, studies, meetings, inspections, and visits, to present the departments’ purpose, goals and services, etc. Provided data for distribution of manpower based upon review and analysis of manpower utilization, requirements, mission, organization, priority and similar factors.
Evaluated mission changes, workload changes and prepares findings affecting overall manpower requirements specifying minimum number of manpower spaces required for efficient accomplishment of authorized mission and functions. Recommended requests for manpower requirement changes to upper management.
Prepared and assisted with the salary actions, performance reviews and staffing requisitions through Manager Connect.
Ensured that all required responses were received on a timely basis for the department Managers review. Created and maintained files, ensuring they were updated.
On-Site contact for SYMON Communications (Symon Boards), NICE Logger, and created production reports through Lucent CentreVu.
Systems Administrator for the department and trained the full-time Systems Administrator. Utilized the GARS, DSAR, to provided employee access to CISGWEB, CAMS, RRS, RPAM, LAN access, Lotus Notes, etc.
Created training manual and policy and procedure for systems administrator portion of the position.
Made travel arrangements and processed expense reports for all managers through Get There.com and Epay Direct.
Processed and maintained Accounts Payable and Receivable for all bills in the department.
Tracked employee payroll through TDES (Time Data Entry System).
Maintained a professional level of communication with superiors and coworkers. Accepted constructive criticism in a professional manner.
Provides formal and/or on-the-job training to personnel for standard and specialized software packages (Word, PowerPoint, Microsoft Email, and etc.)
Troubleshoot software and computer hardware problems. Initiates and track trouble ticket requests for automation hardware, and software until resolved and closed.
Executive Assistant – Chase Cardmember Services January 1996 - December 1998
(Full-time employee, 45+ hour work week)
Provided assistance for the Vice President of the Collections Department (500+ employees).
Produced MIS-production reports / Forecast Reports.
Assisted the department Manager in the preparation (in final form) of administrative correspondence and reports by utilizing MS-Word, Excel, PowerPoint, Visio, and a Dictaphone. Responsible for proper spelling and grammar of the final document before it is released. Ensured all required responses were received on a timely basis for the department Managers review.
Handled and recorded Customer Complaints.
Assisted with the interviewing process when hiring new employees. Provided training of new secretary’s.
Processed and maintained Accounts Payable and Receivables.
Coordinator for United Negro College Fund.
Account Management Representative - Chase Cardmember Services September 1995 - December 1995
(Full-time employee, 45+ hour work week)
Advised / counseled customers (cardholders) regarding matters relating to the status of their accounts and prevented them from filing bankruptcy.
Negotiated satisfactory payment arrangements and verification of pertinent account data.
Collected on delinquent credit card accounts to minimize bank loan losses.
Confer with customer regarding settlements, bankruptcies, hardship programs, and other account discrepancies and to review the terms of sales, service, or credit contracts. Advise customers of necessary actions and strategies for debt repayment.
Receive payments and post amounts paid to customer accounts.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Assisted in the training and development of new hires.
Assisted in department projects and focus groups.
Maintained a professional level of communication with superiors and coworkers.
FEDERAL GOVERNMENT – DEPARTMENT OF DEFENSE - US NAVY May 1986 – May 1995
Permanent Employee (40+ hour work week)
PORTSMOUTH NAVAL HOSPITAL – Portsmouth, Virginia
Consult Control Clerk – Consult Control Dept (Special Project for Desert Storm)
Administrative Assistant – Emergency Room
Office Automation Clerk – Hematology / Oncology
CHARLESTON NAVAL HOSPITAL – Charleston, South Carolina
Medical Assistant – Dermatology Clinic
Pharmacy Clerk – Pharmacy Department
EDUCATION:
University of Phoenix – Bachelor of Science Degree in Business / Accounting – 2009
Orlando, FL
Pacific Western University – Bachelor of Science in Business Administration Degree - 1997
Honolulu, HI
TRAINING
Completed training on November 14, 2007 in:
Government Contracting: Working with Government Contracts Training.
-Key Concepts, RFP and SOW
-RFP and SOW: Responding
-USG Contracts
Anti-Money Laundering - 1/ 2007 (Yearly Training)
DAWIA Certification (Defense Acquisition Workforce Improvement Act) – In Progress at Defense Acquisition University. 2010
Fixed Annuities - 11/2005
Investment Suitability, Client Profiling & Documentation - 11/2005
Key Firm Policies, Procedures and Firm Code of Conduct - 1/2007 (Yearly Training)
Mutual Funds, Fixed Income, Variable Annuities & Equities - 11/2005
SKILLS:
AS400
BST Accounting System
Epurchase / Epay Direct
Eurc
Facilities Direct
FDR SYSTEM
GARS, DSAR
GET THERE.COM TRAVEL
LOTUS NOTES4.6 & 5.0
LUCENT CENTERVU
Manager Connection
MICROSOFT Outlook
MS PROJECT
MS PUBLISHER
My Assistant
Neim
NICE LOGGER
Passport
PEOPLE SOFT
Spot
SYMON Communications
TALEO
Time & Attendance
Track One
Vision (Accounting System)
Visio 4.0
Wow Boss
AWARDS:
Awards From JP Morgan Chase:
Corporate Award - All Star Award (twice: 1998 and 2001)
Corporate Award - Diversity Award (3 times: 1998, 1999, 2001)
United Negro College Fund Award
Awards From Federal Government:
National Defense Award - Desert Storm Award for Federal Government Employee's (1994 - Charleston Naval Hospital, SC)
Letter of Commendation from Admiral at Portsmouth Naval Hospital
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