Customer Service Engineer
Resume:
Tyrone Jacob
Ocala, Florida
Objective Obtain a challenging hands-on position where I can both utilize skills learned from previous experience and continue to learn new skills.
Qualifications Proficient with Autocad 2006 - 2010
Microsoft Office (Excel, Word, Power Point)
Solid Edge 3D modeling software
Above average customer service skills
Certificate in Air Conditioning and Heater Repair
Universal EPA certification
Knowledge of both residential and automotive a/c and heater repair
Experience with architectural and mechanical drafting and design
Knowledge of welding, fittings, flanges and piping symbols.
Knowledge of pipe schedules, pressure ratings, and finishes.
Able to read and create blueprints and working drawings for production.
Knowledge of X-ref and Layout space
Education A.S. degree in Architectural Drafting and Design
A.S. degree in Mechanical Drafting and Design
GPA: 3.29 of a possible 4.00.
Certified Air Conditioning and Heater Repair Technician
Universal EPA certification
Man watch and Fire watch certification
Work Experience
Store/Service Poor Boys OK Tire and Brake, Ocala, Florida
Manager Open and close store
Apr. 09 Manage up to 6 employees
Present Run OBDII diagnostics, and do minor mechanical repairs
Sell tires, custom wheels, and service
Create and present service estimates to customers
Complete a/c and brake repairs
Draftsman/ ESD Waste2Water, Ocala, Florida
Designer Design Bio-Remediation systems from sales quotes
May 08 using Autocad 2008
Apr. 09 Create P&IDs’ which include valves, fittings, reducers, flanges of all types
Create custom sheet metal assemblies using 3D software
Research equipment to be used and create Autocad blocks if necessary
Create iso piping drawings for installers
Apprentice Local 488, Edmonton, Alberta, Canada
Pipe fitter Cutting, grinding, rigging, and fitting pipe
Feb. 08 Man watch, Spark watch
Apr. 08 Complete daily J.H.A.
Flag and Tag work area when required
Hydro testing
Read spool drawings to create piping assemblies
Cad S.P.X. Dehydration & Process Filtration, Ocala, Florida
Operator Design new, and revise existing drawings from red line mark-
Oct. 07 ups/sketches, of piping and pressure vessels for production using Feb. 08 ASME and ANSI standards
Create P&ID’s and flow diagrams from sketches and engineering descriptions
Create isometric drawings of piping configurations.
Design insulation templates for pressure vessels
Update and perform regular maintenance of electronic parts catalog
Designer JMR Construction, Ocala, Florida
Jan. 06 Design residential units for construction
Oct. 07 Manual and computer aided drafting
Job site inspection of daily construction progress
Designed 5 unit, 2 story apartment
Service Tech Spartan Heating and Air, Ocala Florida
May 02 New installations of residential units
May 05 Service calls and routine warranty checkups
References Al Dirhan, Engineer at ESD Waste2Water, 352-***-****
Dean Harding, Engineer at S.P.X. Dehydration, 352-***-****
Mark Betcher, Lead Drafter at ESD Waste2Water, 352-***-****
Ron Robertson, Contractor for JMR Construction, 352-***-****
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