Customer Service Representative
Resume:
MONICA L. JONES
Memphis TN 38111
*********@*****.***
OBJECTIVE
To utilize my skills and experience in the field of Call Center / Customer Service and Claim Management. Seeking a position in with to can grow and expand my skills.
EXPERIENCE
Ability to multi-task and think quickly in a fast pace high volume work environment. Great interpersonal office skills with the ability to work well with others in any position.
EMPLOYMENT
BRAUN RESEARCH INTERVIEWING, Memphis, TN 11/08-5/10
Phone Interviewer: Outbound customer service representative for various companies and individuals doing political and financial surveys on different topics and issues. Data entry and filing duties as needed.
• Trained new interviewers
• Special Projects
SITEL CORPORATION, Memphis, TN 08/07-04/08
Customer Service Representative: Inbound customer service representative for Cigna Dental insurance. Provided patients account information to dental providers. Resolved benefit and billing issues. Data entry and filing duties.
• Floor Support
• Trained new agents
MEMPHIS MANAGE CARE, Memphis, TN 12/05-04/07
Customer Service / Claims Processor: Processed medical claims for TLC Medicaid insurance. Processed claims per state guidelines in timely manner. Assist medical providers with claim inquiries. Medical coding and coordination of benefits.
• 99% accuracy rate
• Unit Lead
OFFICETEAM, Memphis, TN 10/04-11/05
Customer Service/Receptionist: Customer service and general front office duties for various companies as needed. Data entry, filing, front office and switchboard duties.
• Repeat Placement
TALX UC EXPRESS, Memphis, TN 06/01-08/03
Claim Processor: Processed third party unemployment claims for various companies and corporations in a timely manner per state guidelines. Processed appeals per clients request. Data entry, filing and ordered supplies as needed.
• Improved local office percentage by 35%
• Office Management
REFERENCES
Furnish Upon Request
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