Customer Service Medical

POJLA VANG

*** *. ******** *** • STOCKTON, CA ***15

CELL: 209-***-**** • **********@*****.***

OBJECTIVE

To obtain a position that is challenging and will provide future opportunity for a career I can utilize my knowledge and experience in the IT business.

EDUCATION

2009-2011 ITT Technical Institute –Lathrop, CA

Associate of Science Degree in Information Technology -Computer Network System

GPA: 3.76

SKILLS

Networking

• TCP/IP & LAN/WAN Protocols

• Network Technology

• Network Systems Management

• Network Development

• GUI Applications

Operating Systems

• Windows 98/2000/XP/Professional/Vista

• Windows Server 2003

• Linux

Hardware

• Palm/Handheld Devices

• Assemble/disassemble PC’s

• Install, configure, troubleshoot and repair

• Installation, testing and troubleshooting of cabling

Software

• Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio

• Adobe Photoshop

• Install, configure and troubleshoot Technical Support/Customer Service

• Tier 1, Tier 2

• Call Center

• Troubleshoot hardware/software

• Troubleshoot network connectivity

• Software installation support

• Remote Access

• Phone and e-mail support

• Documentation

Communication

• Strong written and oral communication skills

Medical

• HIPAA knowledge

• Medical Records

Development

• SQL database

WORK EXPERIENCE

02/06-08/08 Cashier, VMKM Management LLC. –Dacula, GA

• Prompt and courteous Customer Service

• Efficiently operate register system, Handling cash and credit card transactions

• Train and encourage new employees

• Perform physical work including: food prep, stocking, and cleaning

09/06-02/07 Data Entry, ChoicePoint Solutions Inc. –Duluth, GA

• Compile, sort, and verify the accuracy of data

• Data processing

• Background check

07/05-01/06 File Clerk, Stockton Urgent Care Medical Clinic –Stockton, CA

• Fax prescriptions and filing medical records

• Place files in storage such as file cabinets numerically and/or alphabetically

• Find and retrieve information from files in response to requests from authorized users

• Answer inbound calls

Contact this candidate