Customer Service Sales

Warren Diggs

**** ******

Baltimore, MD *****

Cellular 410-***-****

*************@*****.***

OBJECTIVE

To have a challenging position that will utilize my experience and unique abilties high impact customer service position requiring innovative approaches to the problems solving, excellent organization and interpersonal skills.

WORK HISTORY

Patient care/environmental service - 2009 to Present

Future Care, Resiterstown,MD

Experienced working in fast paced environment.

* Assisted in directing work flow for a staff of eight and maintained effective working relationship with all contacts.

* Access patients needs and concerns

* Build rapport with patients while providing transportation service.

* Follow specific procedures to perform terminal cleaning of patient rooms and prepare room for new patients.

Service Advisor - 2007 to 2008

Norris Honda, Dundalk,MD

Provided support to sales team,ensuring all sales and service objectives were met.

* Generated written estimates for service work and parts.

* Prepared and organized employee work schedules, maintained records and tracked service work orders.

* Answered customers queries.problem sloved and provided detail information on products and parts.

Service Manager - 2003 to 2007

National Tire & Battery, Baltimore,MD

Interviewed and recommended hiring of service staff and improved customer service based on client feedback through the development of new polices and procedures.

* Successfully managed a fourteen person team and successfully handled all public relations issues.

* Trained customer service representatives on company policies,procedures, and probelm solving skills.

* Prepared reports outlining goals and objectives for the department which included an annual operating budget and marketing plan.

Forklift Driver - 1999 to 2003

Aramark, Jessup,MD

Processed order receipts daily.

* Accurately maintained stock and performed monthly inventory.

* Operated forklift and associated machinery.

EDUCATION

A.A., Business Administration Present

Baltimore City Community College, Baltimore, Maryland

H.S. Diploma - 1997

Walbrook Senior High School, Baltimore, Maryland

COMPUTER SKILLS

* Strong computer proficiency in microsoft office programs which include micrcsoft word, exel, access, power point, outlook express and CPR certifed.

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