Sales Customer Service
Resume:
Ryan Houston
******@*****.***
Madison, Mississippi 39110
EDUCATION:
Mississippi College
Clinton, Mississippi
Major: Health Services Administration
Degree earned: Master of Science
GPA: 3.85
2002-2006
Belhaven College
Jackson, Mississippi
Major: Management
Degree earned: Bachelor of Science
WORK EXPERIENCE:
September 2011 – Present
BankPlus
Ridgeland, Mississippi
Customer Service Representative
• Duties include fund transfers, closing credit cards, account analysis, troubleshooting and various other service related activities.
• Demonstrate excellent verbal and written communication skills
• Coordinate with other departments to resolve customer issues and exchange data.
• Cross-sell products and maintain customer loyalty
March 2008 - September 2011
Blue Cross Blue Shield of Mississippi
Jackson, Mississippi
Correspondence Preparation Specialist
• Noted as most productive member of BlueCard team
• Research, critique, and route medical records and claims received in Paper Place to out of area Home plans using the Blue Squared software application.
• Duties expanded to include departmental assistant
• Helped create and implement procedures for handling BlueCard Host misrouted claims
May 2007 - March 2008
Community Home Financial
Jackson, Mississippi
Accounts receivable clerk
• Researched and answered invoice disputes for customers
• Posted receivables to electronic spreadsheet
• Negotiated customer account payments
• Coordinated with other departments to resolve problems with checks that failed to clear.
November 2006 - May 2007
Dillards Inc.
Ridgeland, Mississippi
Assistant Sales Manager
• Ensured men’s gift department met projected annual sales goals
• Assigned duties to sales associates
• Interviewed and recruited sales associates
• Conducted sales associate training sessions
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