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Customer Service Manager

Location:
Tuppers Plains, OH, 45783
Posted:
May 05, 2012

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Resume:

Belinda Dee Marcinko

PO Box ***

Tuppers Plains, OH 45783 US

Mobile: 304-***-****

Email: u4osh5@r.postjobfree.com

Work Experience:

Clear Channel Broadcasting, Inc

Vienna, WV

**/**** – Present

Office Manager/Traffic Manager

Utilize an automated accounting system for data input and to obtain reports. Perform account analysis and account research. Provide customer service and respond to customer inquiries. Update and maintain client database. Provide troubleshooting, reconciliation and develop solutions. Provide support to management and staff with typing, formatting and proofreading non-standard and standard documents, monitor incoming emails and answer or forward as required. Provide Human Resource support by answering employee questions about personnel matters. Maintain office files and records, coordinates and assists in resolving payroll issues. Review, process and control Personnel Action Forms to ensure completeness and accuracy. Maintain office filing and storage systems. Supervise and train new employees. Communicate with regional office concerning daily activities of office procedures. Reconcile monthly and report revenue figures using excel spreadsheets. Input daily deposit transactions in automated accounting system Run daily reports to verify all transaction from prior day’s business. Compile payroll information twice monthly, gather times sheet, verify hours worked and input data into excel spreadsheet. Receive, sort and distribute mail. Prepare Accounts Payable Vouchers for regional office which includes applying correct General Ledger account information according to budget set by corporate office. Monitor and maintain office supplies and services using corporate purchase account.

Joy Seal & Packing Company

Belpre, OH US

03/1991 - 06/1992

Receptionist

Answered multi line telephone system, performed daily bank deposits, Accounts Receivable, Accounts Payable, and Shipping in automated system, reconciled monthly bank statement, prepared sales presentations, sorted and distributed mail

Bank One

Coolville OH

06/1989 - 03/1991

Teller

Waited on customers both inside bank and drive thru window, opened new accounts, rented safety deposit boxes, balanced draw daily, helped head teller verify money in safe, answered telephone.

Education:

Sissonville High School Sissonville, WV

05/1980

Washington State Community College Marietta, OH

Some College Coursework Completed

Credits Earned: 12 Semester hours

Major: Accounting

Relevant Coursework, Licenses and Certifications:

Completed Microsoft Office Applications Certificate program from Washington State Community College

Additional Information:

Typing skill 50 wpm, Microsoft Office Applications, Outlook Express, Teller Scan Digital Check Machine, Internet Explorer, Remote Deposit Service, Kronos Payroll Application, Viero, Federal Express On-line Shipping Program, Pitney Bowes Postage Machine, Wicks Broadcast Solution, Marketron Exchange, Radio Fusion, Peachtree



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