Customer Service Health Care

Alla Vinarskiy ************@*****.***

**** **** **** ****** || Brooklyn, NY 11229 347-***-****

SUMMARY OF QUALIFICATIONS

A dedicated and hardworking professional with many years of social service experience. Proficient and knowledgeable of initial evaluation processes for early childhood population and families – as well as the principles of family-centered services. Experienced in resolving social service issues by utilizing strong problem solving and communication skills. Proven ability to grasp concepts quickly; dedicated and conscientious while being willing to do whatever is required to get the job done. Superior leadership in promoting and maintaining standards in providing quality care for clients. Highly organized and detail-oriented with excellent communication skills as well as being self-motivated to prioritize responsibilities and fulfill them in a timely manner. An accomplished track record of participating in the development of social service initiatives.

Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence as well as counseling clients and maintaining relationships while interfacing positively with clients and community resources.

Problem Solving – Proven ability to develop creative and innovative solutions to help employees and clients with challenges, and successfully provides guidance for improved productivity and confidence.

Effective Communication Skills – Adept in public and difficult client situations, client training, and diversity awareness. Proven in office management tasks, new employee training, and customer service.

PROFESSIONAL EXPERIENCE

E.Sholom Inc. Early Intervention Program Brooklyn, NY

Coordinator for the Early Intervention Program March 2010 – Present

• Duties include: arranging first contact with the family, providing parents with an overview of the steps necessary for evaluation process, and contacting family to discuss the benefits of the EI Program.

• Coordinates all aspects of screening and evaluation. Maintains updated database records after evaluations.

• Provides assistance to parents in meeting basic needs or immediate priorities for the child and the family.

• Discusses with parents the steps necessary for the IFSP process and the transition to the CPSE program.

• Identifies prospects to be assigned as Evaluators according to location and probable developmental delays.

• Monitors all aspects of the Initial Evaluation process. Discusses steps for Individualized Family Service Plan.

• Serves as a full participant and advocate during IFSP meetings. Explains to parents the needs or immediate priorities for the child and family such as primary health care, housing, food, and shelter.

• Plans, organizes, and oversees the implementation of early intervention services needed by families.

• Maximizes expertise in maintaining the required paperwork for early intervention clients while monitoring and evaluating the services provided as well as adjusting them according to families' needs.

• Works with the family to determine which services are needed by the child, and develops service area goals.

• Reviews the services provided to the client family, which involved communication with the family and service professionals, gathering data concerning the child's progress, and troubleshooting schedules.

• Makes changes to the IFSP with the assistance of the team and family to best meet the needs of the child. Monitors process of ongoing evaluation of services and the progress of the individual child.

• Counsels clients in dealing with practical problems; accompanies clients on visits to other agencies.

• Acts as an advocate for assistance to clients; participates in recreational, social, and other activities.

• Coordinates with targeted team while performing the screening of children for development delays.

• Proficient in resolving social service issues by utilizing strong problem solving and communication skills.

• Works independently and quickly develops the ability to communicate efficiently and effectively with internal, external, and community resources in order to gain information and to improve child education.

• Plans and conducts activities for a balanced program in education as well as developing social skills.

Rehab Care Professionals Inc. Brooklyn, NY

Early Intervention Coordinator/Case Manager March 2008 – February 2010

• Contacted the parents to provide parents with an overview of the steps necessary for evaluation process.

• Coordinated all aspects of screening and evaluation while discussing the benefits of the EI Program.

• Discussed with parents the steps necessary for the IFSP process. Maintained database for evaluations.

• Monitored all aspects of Initial Evaluation process. Discussed with parents steps necessary during IFSP.

• Discussed with parents the steps necessary for transition to the CPSE program as well as the needs or immediate priorities for the child and family, such as: primary health care, housing, food, and shelter.

• Performed assessment, planning, facilitation, and advocacy through collaboration of health care resources.

• Arranged first contact with the family. Provided parents with an overview of steps in the evaluation process.

• Designed and implemented client-centered treatment plans for clients in an early intervention program.

• Provided life skills training and direction to program clients on topics, including: conflict resolution and problem solving, life skills, interpersonal relationships, self-esteem, self-development, and wellness.

Amerimed Early Intervention Program Brooklyn, NY

Initial and Ongoing Coordinator April 2007 – February 2008

• Consistently assisted parents in meeting basic needs or immediate priorities for the child and the family.

• Was fully responsible to assign Evaluators according to location and probable developmental delays.

• Ensured that all of the parent’s and family’s needs were met. Discussed with parents the needs or immediate priorities for the child and family such as primary health care, housing, food, and shelter.

• Scheduled transition meetings and discussed evaluation procedures, placement options, and referrals.

• Regularly arranged evaluations for children in a timely manner by contacting many service providers, Child ALERT staff, and medical personnel to coordinate the completion of evaluation reports for the program.

• Experienced in scheduling MDE and IFSP meetings with parents and appropriate staff and personnel.

• Completed incident reports and provided detailed information for quality and risk management purposes.

• Regularly assisted in the creation of center specific goals and measurements related to client needs.

• Developed procedures that were used to ensure standards based upon established policies and procedures.

Pediatric Neuropsychological Center Brooklyn, NY

Intake Case Coordinator February 2005 – April 2006

• Discussed with parents the options for collaboration with other agencies. Obtained data regarding child’s medical, social, and cognitive problems from psychologists, social workers, and parent advocates.

• Assisted parents in meeting basic needs or immediate priorities for the child and family, such as: housing, food, and primary health care. Contacted Social Service Agencies to facilitate and expedite assistance.

• Provided appropriate information regarding available insurance coverage for the social services offered by the Center. Verified and approved insurance eligibility for all major HMO insurance companies.

EDUCATION

Touro College Bay Shore, NY

School of Education and Psychology 2009 – 2011

Dual Certification in General and Special Education Infancy through Grade 2

Long Island University Brooklyn, NY

Bachelor Degree in Communication Science and Disorders 2004 – 2008

Kingsboro Community College Brooklyn, NY

Associate Degree in Liberal Arts and Sciences 2001 – 2003

CERTIFICATIONS

DOH Early Intervention Program Service Coordinator 2009

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