Medical Front Desk

RACHEL A. SUMMERS

**** * **** *** #*, Wheat Ridge, CO 80033

cell 720-***-****, home 303-***-****

*********@***.***

SKILLS

Word, Excel, Power Point and POS, Epic system knowledgeable. First Aid and CPR certified.

Exceptional listener / communicator who effectively conveys information verbally, in writing, and understands the importance of smiling, direct eye contact and empathy with customers, always willing to go the extra mile to help.

Responsible / approachable team player who excels at building trusting relationships with clients / colleagues by displaying cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings with various personality types. Willing to preserve confidential information.

Loyal / punctual hard-working employee with exemplary planning and organizational skills, along with a high degree of detail orientation, able to effectively prioritize and juggle multiple concurrent projects.

Innovative problem-solver who can generate workable solutions and resolve complaints with a talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Enthusiastic, highly adaptable, mobile, resilient, patient risk-taker who is open to new ideas, eager to meet challenges and quickly assimilate new concepts.

Knowledge of components of human movement, muscles of the body, origin and insertion sites, nerve innervation, associated bones and bony landmarks and action.

Knowledge of major components of fitness analysis, exercise program design, functional training program design and the skills necessary for teaching individual and group activities.

EDUCATION

Heritage College, Denver, CO: 2006-2007: Associate of Occupational Studies Degree in Personal Training

Emily Griffith Opportunity College: 2012- : Reading class, going back for CNA

EXPERIENCE

Exempla Family Practice Specialist, 2010-2011, 303-***-****: Medical Receptionist

Basic medical terminology, retaining knowledge of making urgent calls;

Greeting patients over the phone in a timely manner, scheduling appointments for appropriate time and day;

Basic knowledge of medical records;

Prepping charts for the same day as well as the next day;

Front desk responsibilities, busy office work, faxing, answering phones, checking people in a timely fashion;

Wheat Ridge Recreation Center, 2007-2010, 303-***-****: Front Desk Attendant & Weight Room Attendant

Greets members and is responsible for providing new member orientations, describing fitness programs and services which enhance member retention;

Educates members on proper use of equipment and fitness techniques related to strength training, conditioning, injury prevention. Performs a variety of inspections and general maintenance of equipment at the facility;

Informs the public about programs, rules and regulations of the facility, troubleshoots problem situations, ensures patron

compliance with operating procedures and safety/security standards, understands and adheres to all company health/safety procedures as they relate to job functions;

Registers patrons for programs, rents facilities to the public, maintains appropriate schedules, receives receipts, processes refund requests, accounts for various program fees/ revenues, reconciles receipts to sales logs, prepares deposit form/funds for bank drop;

REFERENCES:

Caresse Stoner, Aurora, CO, 720- 275-1668

Heather Montoya, Broomfield, CO, 303-***-****

Cynthia Cruz, Lakewood CO, 303-***-****

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