Customer Service/Office Assistant

Location:

Salary:

$36,000

Posted:

February 24, 2010

860-***-**** ********@*****.***

Mary Ellen Giesen

Objective

Seeking employment with company that can utilize my strong communication and organizational skills

Experience

2005 – 2010 Fiserv Fulfillment Services Rocky Hill, CT

Appraisal Processor and Evaluation Associate 2007-2010

 Entering, assigning and tracking appraisal orders.

 Worked directly with appraisers and clients to ensure order fulfillment.

 Creating and managing Excel spreadsheets for clients

Sr. Client Service Associate 2006-2007

 Assisted client with status on appraisal, titles and loan closings

 Delegated workflow to teams thru emails and Excel spreadsheets.

 Training team members on products and services.

2004 - 2005 Spherion Staffing Farmington, CT

Receptionist (as contracted thru Fiserv)2005-2006

 Responsible for directing calls to the appropriate department, greeting and directing visitors, from office support, when necessary

 Operate multi-building paging system.

 Retrieve voice mails and forward appropriately

Customer Services Associate(as contracted thru CIGNA)

 Assisted members/providers with healthcare claims/benefits

 Research Paid claims.

 Send required information to members and providers

Education

2001-2004 The Agentry Staffing New Britain, CT

Telemarketer, Customer Service Representative

1987-2001 Self Employed Waterbury, CT

Nail Technician

1992-1993 Gateway Community College New Haven, CT

Phlebotomy I & II Certified Phlebotomist Certified HIPPA

Interests

Multi tasking, working with others to handle difficult situations, knowledge of Micro Soft Office and Excel