Customer Service Sales
Resume:
ANDREA L. PATTERSON
***** * ********* ****, *** *07
Irving, TX 75063
***********@****.***
SUMMARY OF QUALIFICATIONS
DEPENDABLE, CREATIVE, HARDWORKING MINNESOTAN LOOKING FOR A POSITION IN DALLAS-FORT WORTH TO EXPAND MY KNOWLEDGE AND CREATE MORE REVENUE WITH A COMPANY WHERE I CAN GROW AND DEVELOP MY CAREER. I AM A QUICK LEARNER WITH INNOVATIVE AND PROFESSIONAL IDEAS AND A PROVEN SALES GROWTH RECORD.
PROFESSIONAL EXPERIENCE
Customer Service
February 2009-present
CVS Pharmacy, Brooklyn Center, MN and transferred to Coppell, TX
Cashier, customer service, store maintenance and photograph development.
Assistant Manager
February 2008-December 2008
CL!X Portrait Studios, Maple Grove , MN
Photographed children, adults and family groups.
Manipulated photo composition, built photo templates and created promotional items.
Was responsible for inventory control and employee scheduling.
Sales Coordinator
November 2003-November 2007
SIFCO Custom Machining, Golden Valley, MN,
Main contact for over 100 global aerospace companies.
Sent quotes, organized contract review meetings, attended seminars on lean manufacturing.
Occasional travel to meet with customers and discussed and implemented new procedures within.
Customers increased by over 30 companies during my employment.
Consumer Lender
January 2003 – November 2003
TCF Bank, Maple Grove, Minn.,
Originated, closed and serviced loans to TCF customers.
Achieved sales goals on a regular basis.
Sales Coordinator
December 2001-December 2002
Compass Point Books (Coughlan Companies, Inc.), Mankato, MN
Sales increased over 100% from previous year.
Communicated with distributors and bookstores about selling product.
Planned, executed and designed tradeshow booths and marketing supplies.
Customer Service/Call Center
March 2001-December 2001
Capstone Press (Coughlan Companies, Inc.) Mankato, MN
Answered general questions for customers regarding Coughlan Publishing via phone, fax and e-mail.
Data entered and tracked of purchase orders for schools and libraries.
Senior Account Representative
January 2000-February 2001
TriAdvantage Credit Services, Bloomington, MN
Collected money owed to major credit card companies.
Met/Exceeded monthly sales goals.
Customer Service/Sales
October 1999-January 2001
Casual Corner, St. Cloud, MN and Bloomington (Mall of America), MN
Sold clothing and attended to customers and inventory control.
Administrative Assistant
Summer training camp 1997
New Orleans Saints, LaCrosse, WI,
Executed administrative duties for Tom Benson, owner of Saints professional football team,
EDUCATION
Loyola Catholic Schools, Mankato, MN
High School diploma
St Cloud State University, St Cloud, MN
Bachelor of Science* – May 1999
Mass Communications – Advertising and Public Relations
Additional Major – December 1999 English – Creative Writing.
*Nationally accredited by the Accrediting Council on Education in Journalism and Mass Communications (ACEJMC). Graduated with honors from St. Cloud State University 1999.
REFERENCES
David Browning, Director of Sales and Marketing
SIFCO Custom Machining, Golden Valley, MN
Richard Lange, General Manager Store #7469
CVS/Pharmacy, Coppell, TX
Joyce Jennings, retired, Customer Retention
Coughlan Companies, Inc., Mankato, MN
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