IT System Administrator

Ricky E. Montanez

**** ** *** ******* ****: 954-***-****

Coral Springs, FL 33065 *************@*******.***

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System Administrator • Desktop Support Specialist

Microsoft Certified Information Technology Professional (MCITP) with over 10 years experience as an Information Technology Specialist. Demonstrated technical excellence employing professionalism and skills to assists management achieve mission-critical goals and fulfill routine, day-to-day activities.

LANGUAGES: Bi-lingual – English/Spanish

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Complex Problem Solving Time Management Deployment Software

Keeping up-to-date Technically Multi-Tasking Prioritizing Work

Virus protection software Support Local Area Network Disaster Recovery

Career Accomplishments

From a scale of 5 achieved and maintained a 4.8 of customer satisfaction rating.

Worked with up to 160 customers a day --- resolving simple to complex problems.

Achieved MCITP in 2 months.

Setup Norton Ghost imaging environment to distribute 200 laptops for the Latin America division with Windows 2000, both English and Spanish O/S versions.

Implement Norton Antivirus Corporate Edition in one site in 8 hours.

Exceeded expectations against all assigned stretch objectives in Performance Reviews.

Executed implementations and requirements before due dates.

Technical Skills

Communications software, Internet directory services software, Active directory software, Network directory services software

Microsoft Operating Systems (Windows 95 / 98 / NT 4.0 / 2000 / XP / Vista / Windows 7)

Windows Server (NT4.0, 2000, 2003, 2008 R2)

Microsoft Office Applications (2000, 2003, 2007)

Norton Ghost, Internet Explorer (5, 6, 7, 8, 9)

BMC Remedy ITSM 7.1 problem reporting system

Remote Desktop, Office Communicator, Live Meeting 2007

Virtualization (Microsoft Hyper-V Server 2008 R2 v1.0, VMware vSphere ESXi 4.1.0)

Lotus Notes

Novell NetWare

Career Progression

Unisys Corporation – Latin America/Caribbean Division Coral Springs, Florida

Information Technology System Administrator Apr 1995 to Feb 2010

Supporting Microsoft Active Directory 2003/2008 infrastructure in an enterprise IT environment.

Experience with server virtualization (Microsoft Hyper-V Server 2008 R2 v1.0, VMware vSphere ESXi 4.1.0), knowledge of ITIL Awareness, Business PMO, and Project Management.

Experience with Arcserve, Veritas Backup Exec, disaster recovery operations, maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Supported all HP & Dell desktop and laptops with Windows XP, Windows 7 , ghost imaging the computers , create the computer account and user accounts in Active Directory.

Configure, monitor, and maintain email applications, virus protection software using Symantec System Center console.

Experience using BMC Remedy ITSM 7.1 problem reporting system. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary on HP & Dell computers.

Consolidation of server 2003 platforms under Microsoft environments, software migration, configures, and test computer hardware, networking software, operating system software.

Plan, coordinate, and implement network security measures to protect data, software, and hardware.

Cost control communications (voice and data). Testing and recommending new technologies (Printers, wireless cards, etc.).

Maintenance of depreciation costs, purchasing HP & Dell equipment (servers, clients and networking).

Responsible for IT remote support (Using remote desktop, office communicator), including network and end-user requirements, manage LAN.

Audited existing systems to ensure compliance with corporate standards and software licensing.

Managed NT4.0/2000/2003 servers and related systems to ensure optimal performance and compliance with corporate policy.

Provide end-user network and telecommunications support for Unisys’ Latin America/Caribbean Division.

Developed an unattended process for Windows NT4.0 and 2000 for automated installation of workstations.

Unisys Puerto Rico, Inc. Hato Rey, Puerto Rico

Manager – Information Technology Nov 1992 to Apr 1995

Primary responsibility for providing networking and IT systems support.

Designed and implemented the local area network running Novell’s Netware and Windows NT.

Developed procedures and documented processes for training, complying with internal audit requirements, and acquiring computer products.

Primary local contact for supporting end-users with Order Fulfillment system and related applications.

Maintained and upgraded software and hardware, and monitored network access and security.

Resolved device conflicts and related hardware problems.

Education

Inter American University Rio Piedras, Puerto Rico

Bachelor of Science – Computer Science

G.P.A: 3.56 (Dean’s Honor Roll)

Professional Certifications

Microsoft Certified Professional + Internet (MCP + I)

Microsoft Certified System Engineer (MCSE)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified Information Technology Professional : Server 2008 R2 (MCITP Enterprise Administrator)

MCTS, MCITP, System Administrators

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