Administrative Assistant/Customer Service

JEAN SITKO

** *** ***** ****

Cromwell, CT *****

Home: 860-***-****

Cell: 860-***-****

*********@*******.***

SUMMARY

Energetic, accomplished Administrative Assistant with more than 15 years of office and customer support

experience, including international support. Adept at increasing workflow efficiency by up to 40% while

maintaining quality. Reputation for effective team building, quality office administration and strong

organizational techniques. Detail-oriented with excellent written/oral communication skills and proven record

of establishing strong employee and customer relationships. Solid multi-tasking and time-management skills

applied to diversified administrative services.

Expertise includes

* Office Administration/Procedures

* Cost Control/Receivables Management

* MS Office Suite: Word, Excel, Access, Power Point

* Customer Service

PROFESSIONAL EXPERIENCE

ACE INA, ESIS ENVIRONMENTAL HEALTH LABORATORY, Cromwell, CT 2002 – 2009

Administrative Assistant

Directed all administrative and project support efforts for the Laboratory Director and staff of 9.

* Streamlined generation of customer reports to support 40% growth while improving report quality.

Facilitated reductions in order-to-payment cycle and in accounts receivable by 20% in 12

months.

* Introduced initiatives that improved employee morale, commitment to quality, customer relations and

interaction with global corporate offices.

* Reconciled financial accounts each week to streamline monthly reporting process for Corporate

Headquarters.

* Liaisoned between customers and company to improve quality and ensure laboratory compliance with

local and state regulations. Supported implementation of external audits to meet AIHA Accreditation.

* Facilitated integration of Hygienetics Environmental Services acquisition and absorbed extra workload

eliminating need for additional resources.

PACKARD BIOSCIENCE COMPANY, Meriden, CT 1997 – 2001

Executive Assistant

Directed all executive-level administrative support for the Vice-President of Marketing and Corporate

Development and staff of 35. Trained and managed 2 subordinates.

* Implemented procedures for monitoring expense account and inventory levels, thus reducing inventory by

40% in 18 months.

* Trained and supervised two secretaries to support increased workload resulting from growth of

department from 4 to 35 staff members.

* Performed multiple key investor-relations functions during company acquisition, organized

communications through marketing department, and assisted with filing S1 prospectus and other IPO-

related responsibilities.

* Facilitated integration of 6 domestic and international acquisitions through identifying critical logistics

issues and cross-trained administrative staff on company policies and procedures.

* Provided key communications link as company’s global liaison with 12 international offices, including

patent attorneys, bankers, investors and alliance partners.

PACKARD INSTRUMENT COMPANY, Downers Grove, IL / Meriden, CT

Administrative Assistant

Provided administrative support to the Vice President of Marketing / Business Development and staff.

Managed departmental logistics of company relocations.

* Increased production capacity by 400% of corporate newsletters, marketing news bulletins, and price

bulletins to support growth of company from $15M to $65M.

* Planned and coordinated global sales trainings and meetings and increased frequency from 1 to 4 per

year.

* Improved communications with 8 international sales offices by serving as global liaison for marketing

and sales personnel.

* Managed departmental logistics of 2 company relocations, one from Illinois to Connecticut and one

within Connecticut.

PROFESSIONAL EDUCATION & TRAINING

General Secretarial coursework, Lewis University, Joliet, IL

Catapult Training, Microsoft Suite (including Excel)

Certified, S-102 Advanced Security Awareness

Certified, Global Competition Principles and Practices

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