Administrative Assistant Real Estate

SUSANA MERCADE

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305-***-**** ******.*******@*****.***

CAREER SUMMARY

Seasoned Receptionist/Administrative assistance professional seeking to obtain a full-time position that will offer opportunities to utilize my 10+ years of experience in customer relations and office management. Seeking a long-term position that provides the potential for advancement in the future, and allows for the application of my exceptional customer and investor relations abilities. Fluent in English and Spanish. Proficient in French. Strengths include:

. Excellent communication skills, both written and verbal

. Strong organizational & leaderships skills

. Exceptional interpersonal and diplomatic abilities

. Ability to foster a positive and friendly office environment

. Speedy adaptability to new software and systems

PROFESSIONAL EXPERIENCE

Cobalt Construction Group, LLC, Miami FL January 2012 - Present

Bilingual Receptionist/Administrative Assistant

• Serve as main point of contact for issues of customer relations

• Operate Foundation software in order to maintain electronic accounting files

Law Offices of Paul McKenna & Associates, P.A., Coral Gables, FL - 2011

Bilingual Receptionist/Administrative Assistant

• Assisted in various functions in all office departments, including real estate, foreclosure and collections

• Acted as translator for French-speaking clients, primarily from French Embassy and Consulate

Continental Mutual Mortgage Corp., Coral Gables, FL September 2001-October 2009

Receptionist/Investor Relations Contact

• Primarily responsible for acting as first point of contact for prospective and existing clients

• Performed various administrative duties to support mortgage lending and brokerage

• Served as translator for Spanish-speaking clients

Prudential Realty, Coral Gables, FL

Sales Agent – Residential Homes

• Licensed Real Estate Agent

• Attended all courses for improving communication, sales and presentation skills

EDUCATION

Associate of Arts Degree, Miami-Dade College, Miami, Florida (1998)

Real Estate Sales License, SL #06652447 (Active) Gold Coast Real Estate School, Miami, FL

SKILLS

Software: MS Word 2003, 2007, 2010, MS Excel (Basic), MS Outlook, Foundation 2010 (Engineering Accounting Software)

Languages: Fluent in Spanish, Proficient in French, currently learning basic Italian

ADDITIONAL ACTIVITIES

Volunteer, University of Miami Outreach Program (Feed the Homeless)-Camillus House 2009

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