IT Project Manager

Narendra Babu Bathula

************@*******.***

Mobile: +919*********

Summary Of Experience

7+ Years IT Experience. Microsoft Windows Server and Applications. Current area of expertise is systems management, Microsoft Operations Manager 2005 version migration to System Center Operations Manager 2007 version. SCOM 2007 Installations, Configuration and Tuning, Operational Best Practices.

As a Technology Specialist, implementing and deploying SCOM Enterprise monitoring, tuning Management Packs, designing infrastructure changes, customizing rules and monitors, deploying 3rd Party Management Packs, establishing operations best practices, training and promoting SCOM monitoring and operations to operation levels and application teams and remote support services for Microsoft System Center Operations Manager (SCOM) 2007.

Managing multiple Domains and servers located in all 3 regional Data Centers (EMEA, AMER and APAC).

Un-trusted domain and DMZ Server monitoring with System Center Operations Manager 2007 Gateway Servers and certificates.

Importing Microsoft Management packs and Non-Microsoft management packs form the Microsoft Pinpoint SCOM Management Pack Catalog and vendor site.

Creating and implementing the Customized Management Packs as Per the Client requirement.

Good Knowledge in system management disciplines and ITIL processes.

Systems Hardware

Servers: All the models of HP (Proliant, PC Blade, C Class Blade), Dell and IBM(X-series, Blade)server’s installation, RAID configuration and server problems troubleshooting.

Desktops: IBM Think Center, Dell, HP, HCL, Zenith, Wipro.

Laptops: IBM Think Pad, HP, Compaq, Dell.

Printers: Samsung, Toshiba N/W printers.

Backup Tools:

HP Open View Data Protector 6.0.

Knowledge on Microsoft DPM.

Storage system:

HP EVA 3000, 8000 & 8100 series

IBM DS 4200 system storage

Antivirus Server Products:

Symantec Endpoint Protection V11, Symantec Antivirus Corporate Edition V10, Symantec Antivirus Corporate Edition V9.0.

Academic Profile:

B.Sc. Electronics From M.A.K.A Degree College (Nagarjuna University) AP, INDIA

Technical Certifications:

Microsoft Certified Technology Specialist SCOM (M.C.T.S).

Microsoft Certified Systems Engineer 2003 (M.C.S.E).

Work Experience:

Mahindra Satyam computer Services Ltd (November 2008 –Till Date):

Project Description:

To maintain complete Infrastructure for the client including their Data centers and Office sites. This is an Support / implement and Remote Infrastructure management project.

Project : Fujitsu program IVORY for Thomson Reuters-NOC-RIM

Operations.

Client : Thomson Reuters

Project Type : Support / implement

Job Profile:

System Center Operations Manager 2007. Infrastructure planning and design, installation, configuration, Management Pack tuning, best practices operations, monitoring rules customization and authoring.

Managing 1100+ servers located in 3 regional Data Centers (EMEA, AMER and APAC).

Un-trusted domain and DMZ Server monitoring with SCOM 2007 Gateway Servers using certificates.

Importing Management packs from the Microsoft Pinpoint SCOM Management Pack Catalog.

Hardware Monitoring like HP, Dell through vendor recommended Management Packs.

Third party Applications monitoring like Citrix through vendor recommended Management Packs.

Designing and implementing the Custom Management Packs based on the Clients requirement. Maintaining backup of the Custom/Unsealed MP’s.

Configuring the Groups, Monitors, Rules, Tasks and Views.

Creating alert Notifications based on the Technologies.

Creating and scheduling Reports for different Technologies with automatic email delivery.

Resolving 3rd line support queries.

Monitoring and optimizing the server environment.

Keeping the environment up to date with all latest critical releases.

Managing technical policies and standards.

Improving/automating administrative procedures, Writing technical documentation where required.

Karvy Computershare Pvt. Ltd. (October 2004 – November 2008):

Job Profile:

Providing L3 windows server support to karvy infrastructure.

Installing, Configuring and Maintaining DHCP, DNS, Active Directory Windows 2000, 2003, 2008 Servers.

Implementing and managing file servers.

Account management like creation of user accounts, password reset, assigning group permissions and managing the user profiles.

Managing User accounts and implementing group’s policies.

All Types of IBM, Dell and HP servers RAID configuration.

Managing and diagnosing faults and issues on windows servers remotely through ILO ( Integration Lights Out)

Providing Application as well as Network support at the Branch level.

Monitoring and Auditing of the Entire Network.

Knowledge on MS Exchange 2007 and MS SharePoint Server 2007, MS SMS 2005.

Analyzing and troubleshooting server related Issues Using SCOM 2007.

Good knowledge on administration of VMware ESX servers, VMware Infrastructure 3 and Microsoft Virtualization technologies.

Good Knowledge of 'best practice' processes in infrastructure monitoring Using MOM/SCOM2007.

Work Experience on MOM 2005 and SCOM 2007:

MOM 2005 migration to SCOM 2007. Architecture implementation and SCOM infrastructure build and install. Migration of MOM 2005 custom management packs, rules, monitors, and company knowledge over to SCOM 2007 infrastructure. Coordination and consulting with company IT Application teams to migrate custom monitoring and install and deploy new SCOM 2007 monitoring.

Installation of backend SQL server on the separate server.

Performed discovery of servers and installation of SCOM agents

Troubleshooting of agent installation

Importing management packs from Microsoft management pack catalog.

Customizing management packs according to organization’s policy

Managing a team of 3 members who are the MOM operators.

Monitoring MOM SQL jobs in the backend.

Installed HP management packs for monitoring of HP Proliant Servers

Worked on MOSS 2007 on a virtual platform.

Work Experience on SQL SERVER:

Installation of SQL server 2000, 2005 and 2008.

Creating users and configuring database mapping for the users

Configuring AWE(Advanced Windowing Extensions) settings

Trouble shooting performance problems using MOM and PERFMON tools

Trouble shooting users connectivity problems.

Zoe Info Pvt Ltd. (Feb-2003 – Oct 2004):

Roles & Responsibilities:

Installation and Configuration of different Server Operating Systems like, Windows NT Server, Windows 2000 Server and Windows 2000 Advanced Server.

Administration of different Client Operating Systems like Windows 9x, Windows 2000 Professional, and Windows XP.

Working with a Technical Support Team Consisting of 3 Technical Support Specialists.

Administration of DHCP, DNS, WINS Services for Intranet corporate Network.

Configured and maintaining Mail Servers for Intranet and Internet Messaging System Using MS Exchange 5.5 and 2000 Server

Installation and administration of anti-virus solutions Mc-Afee corporate Edition 4.5 and later for Intranet Users.

PERSONAL DETAILS:

Father’s name Shri. B. Subbarao

Date of Birth 05-07-1978

Passport No E5876450

Marital Status Married

Languages English, Hindi, Telugu.

Nationality Indian.

NARENDRA BABU B

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