Desktop Support Technician

Chuck J. Corpening

*** ******** ******

Des Peres, MO 63122

Phone 314-***-****

*********@***.***

QUALIFICATION SUMMARY

IT professional with 10 years of progressive experience. Expertise in Desktop Computer and Network support. Detail oriented with proven ability to research, analyze and provide solutions that focus on customer satisfaction and cost containment. Strong background in purchasing, contracting, asset and inventory management.

PROFESSIONAL EXPERIENCE

UNIGROUP, (United Van Lines), Fenton, MO 11-07 to 11-09

Global Transportation Company with $2B in revenue

Workstation Engineer

Built, configured and deployed IBM/Lenovo Desktop PC’s and Laptops using company standard hardware and software. Resolved Active Directory, Network and Windows XP issues. Diagnose and troubleshoot Microsoft Windows XP Operating System issues. Performed troubleshooting of AS400, Mainframe, printers and configured TREO Smart phones with Good Mobile Messaging and Lotus Notes e-mail support, remote user support via RDP and WebEx. Assisted with Disaster recovery planning

• Resolved 96% of all priority 1 and 2 HEAT Tickets within SLA times

• Completed 100% of Lifecycle Desktop & Laptop builds for 5 consecutive quarters

• Team lead for Office 2007 Upgrade, successfully installed on 800 PC’s

Purkinje, St. Louis, MO 10-06 to 9-07

Electronic Medical Records Startup Company

Desktop Technician/Purchasing Manager

Built and deployed Dell PC’s, Laptops and blade servers with standard Hardware and Software configurations. Resolved Microsoft Windows XP Operating System issues, Active Directory and Network Issues (TCP/IP, DHCP, VPN and remote connectivity.

Prepared RFQ’s and RFP’s for all computer hardware and software for US, Canada and India offices. Built and maintained inventory of proprietary EMR DRx Desktops.

Built Virtual PC’s and Servers, maintained Software licensing agreements and managed inventory records and handled International asset management. Trained local and remote Users in correct use of company software applications.

• Consistently exceeded performance standards in deployments of Networked Hardware

• Procured $450K hardware and software at 35% savings over initial quotes

• Shipped 100% of customer ordered EMR DRx Desktops within SLA’s

Chuck Corpening Page 2

Syllogisteks 3-06 to 9-06

Provider of IT Contract support

Desk side Technician -- Desktop Support, Field Analyst

Contract positions to BJC Healthcare and Tyco Healthcare. Build and deploy PC’s and Laptops, install repair and replace Hardware and Software, Build and configure Mobile PC carts for Doctors and Nurses Resolve Microsoft Windows 2000 and XP Operating Systems and Network Issues (TCP/IP, DHCP, VPN, DNS, WINS) , Setup and Resolve Printers and Print Servers, Setup and configuration of Wireless Routers and remote Network Connections

Sage Software, Inc. Irvine, Ca 1/00 To 8/05

International Accounting Software Manufacturer, $1 B in Revenue

I.S. Technician--Level II Support

Ghosted Dell PC’s and HP/Compaq Servers and Laptops with company Hardware and Software for Enterprise wide roll outs, performed break/fix repairs. Installed and configured Blackberry RIM devices, restored Windows Operating Systems, Troubleshoot Network, Citrix and AS 400 remote Connections, Backed up and Restored Data.

Microsoft Windows 2000 Active Directory Administrator for User Setup, Phone, E-Mail, and Remote Client Support, MS Office Suite Support 97, 2000, XP and 2003, Seagate Crystal Reports and SQL Database Reporting via ODBC

COMPUTER SKILLS

Windows 9x, NT, 2000, XP, 2003, Windows 7, Office XP/2003/2007 Suites, Exchange 5.5 and 2000, Lotus Notes, Active Directory, DHCP, DNS, Norton Ghost, MAS 90, Crystal Reports, Veritas Backup, Nortel and Microsoft VPN, Remedy, Tivoli, SharePoint, HEAT, Remote Desktop and Expert City Remote Client Support, and PeopleSoft Vantive.

EDUCATION

BS Economics, South East Missouri State University

Microsoft Certified Professional System Engineer (MCSE) Windows NT 4

Certificate - Franklin Covey Project Management

PERSONAL INFORMATION

United States Marine Corps Reserve Major 1982--2002

Owned and Operated Commercial Maintenance Franchise 1986--1997

Former Scoutmaster, Boy Scout Troop 634, Lake Forest, CA

Eagle Scout

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