Customer Service Manager

Deborah Khattab 336-***-****

*** ****** ******, *********, ** 27295 ********@*****.***

Professional Experience

PGT Industries, Salisbury, NC

May 2004 – June 2011

Team Leader & Technician, Door Department

Achievements:

• Silver Certificate in CRC

• Designed and built a new style door prototype in less than 8 man hours.

• Worked Various Manufacturing Departments at PGT, also worked in Shipping as a Team Leader, learning a lot about routing and loading trucks.

• Safety for Department at closing Salisbury plant was 1137 days safe with no lost time incidents.

• Reduced manhours per unit from 1.53 to 1.0 by implementing Lean Manufacturing Concepts.

• Attended various work shops: OSHA General Industry Standards, Professionalism and Respect for others, Blood borne Pathogens, Accident Analysis and Investigation, Targeted Selection Interviewer Training, The Principles And Qualities of Genuine Leadership, Clarifying Work Expectations, Providing Constructive Feedback, Dealing with Stress, Preventing Strains and Sprains, How to read a DER and Introduction to Lean Manufacturing.

Responsibilities:

• Provided Leadership to ensure Team Members demonstrate appropriate work skills, Technical Accuracy, efficiency and conformity to Company Policies.

• Relayed and shared information with Team Members in a timely manner.

• Monitored production for quality standards.

• Ensured Team Members receive appropriate training necessary to meet & exceed job expectations.

• Also, learning all functions of building a door, saw operations to die work to building a complete finished product.

• Assisted Team Members with difficult or unusual situations.

• Monitored each Team Member’s adherence to safe work practices and company’s safety Policies.

• Met with Group Leader daily and weekly to determine work priorities.

• Problem solving with operation of machinery.

• Knowledge of AS400 for daily production needs.

Rothrock Shop, Thomasville, NC

May 1997 – May 2004

Assistant Store Manager

Responsibilities:

• Unloading trucks and Distributing Merchandise.

• Assisting Customers with purchases, wholesale and retail

• Assigning duties for three other employees and checking for quality

• Keeping the clothing color coded and in order

• Customer Service

Self-Employed Photography

Debbie’s Photography

1983-2001

Responsibilities:

Scheduling the photo promotions

Advertising for the Photo promotions

Maintaining and setting up the equipment

Photography, shooting the photos

Taking the film to the Photo Lab

Delivery and Sales of the photographs

Paying all the bills

Customer Service

Education:

Graduate of North Davidson High School

Completed OSHA Safety and Health Training Course

References:

Monte Burns, Vice President Glass Operations PGT Nokomus, FL

Former Plant Superintendent PGT NC Operations 941-***-****

Pat McPherson, former Group Leader with PGT Industries 336-***-****

Shelvy Spivey, friend in High Point 336-***-****

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