Telecom Ngineer
Resume:
JAMES C. TWOMEY
Pendleton, OR 97801
Cell 702-***-**** Home 702-***-****
Email: *******@*******.***
SKILLS SUMMARY
Platforms: VOIP, Windows NT Server 2003
Networking: TCP/IP, ISDN, SS7, PBX, Nortel Meridian Option 11C,
61, 81C, CS1000, PRI’s, DID’s, IVR, ACD, Routers &Switches,
Centrex, MICS, Meridian Voice Mail, Cat 5, 5E & 6,
Patch panel installation, Call Pilot Manager 4.5 ver.
Tools: Hyper Terminal, MS Project Manager, MS Suites, Word,
Excel, Outlook, Kronos Administration, ProComm Plus,
Test Equipment, T-Bird, Toner, Line Analyzer, Circuit
Identifier. Opas, Remedy, Lawson, peoplesoft
EMPLOYMENT HISTORY
CHI –Pendleton,OR
(July 2009 to Present) Contract only
Voice/Network Engineer
Perform tasks associated with design, installation, Configuration, upgrades, testing & expansion for PBX, voicemail, conference bridging & other voice/data technologies. Performs adds/moves/changes, as needed. Assist with procurement of products/services to meet business requirements. Develops process to inventory all telecom equipment. Review/maintain network circuit inventory. Resolve issues as necessary & on an ongoing basis.
CHW- Mercy Hospital – Merced, CA
(January 2008 to October 2008) Perot Systems/ Contract
Telecom Analyst- Responsible for analyzing, evaluating, and maintaining company’s telecommunications systems equipment. Modify telecommunications system to improve their efficiency; and coordinate the planning and implementation of new telecom systems. Analyze telecom requirements and recommend equipment and system configurations.
University Medical Center of Las Vegas – Clark County
(June 2006 to March 2007)
Telecommunications & Network Manager, Information technology Division
Responsible for all telecom, network and PBX operators (call center) operations. Oversee installations, programming changes, staffing of personnel and training. Conduct weekly meetings with staff and networking technicians. Plan and implement work schedules, policies and procedures. Conduct evaluations and on-going training courses as required. Meet with vendors for new technology and equipment as well as new ideas in the technical field. Responsible for all telecom billing issues, local and long distance, cell phone usage and pagers. Oversee cable installation of category 5, 5E, & 6. Patch panel and fiber infrastructure.
Volt Corporation, Las Vegas, NV
(April 2004 to May 2006)
Onsite Technician at the MGM/Mirage Casinos in Las Vegas NV. In charge of maintaining Option 81c PBX switch. Assist in the planning and installation of various Telco adds, moves & changes. Provide technical support and training of phone system software and administrative duties.
Telecommunications Contractor, Missoula, MT
(February 2001 to March 2004)
Did contract work installing business systems such as (Nortel Meridian Option 11-81C, Meridian Mail and Norstar Key systems) in and around the Spokane area. Did wiring of cable closets and cross connects of station cables. Also included (POTS) aerial drops for residential and businesses. Install wall jacks, and computer connections to main server.
Williams Communication Solutions, Missoula, MT
(June 1999 to January 2001)
On-site technician responsible for the day-to-day operations of the Meridian 1 Option 61C Telephone Switch at Missoula County, City Hall, and Option 81 at The University of Montana. Other duties included maintenance of Meridian Mail, assigning voice mailboxes and deletion of. In charge of wiring all switch connections to ports and stations as well as cross connections in switch room. Responsible for 911 installation and repair. Also responsible for day to day add, moves and changes via MAC orders, using laptop computer and software. Did installation and repair of the Nortel Norstar key systems and voice mail. Certified on Option 11 through 81C digital switches. Responsible for the Meridian 1 Option 11 system for the State of Montana and all wiring and cross connects at their new Crime Lab and Justice Center in Missoula, MT. Acted as customer service rep between State and vendor. Also in charge of cable records and assigning cable pairs for Missoula County. Participated in the on call status for Warm Springs Hospital as well as Montana State Prison.
Contractor/Consultant - Tele-burst Communications, Missoula, MT
(July 1994 to May 1999)
Duties included, but not limited to, installation and repair of new and existing phones and phone systems such as AT&T Partner, Partner Plus, Merlin Plus, Northern Telecom Meridian Norstar Systems and data communications equipment. Contracted for such companies as Century Telephone in Kalispell, MT, and Polson, MT. At ST. Joes Medical Center. Evaluated telephone system and did wiring as needed. Also contracted with Integra-Tel Communications in Portland, OR, installing NEC 2400 and the Key System 2000. Communicated with potential clients to advise and recommend specific needs for their telecommunication and computer equipment. Performed modem and fax line connections via the Internet and Category 5 wiring of computer LAN’S and telephone lines as needed.
Maintenance Technician II - State of Montana, Department of Transportation, Missoula, MT
(October 1992 to June 1994)
Maintain roadways in and around the Missoula area. Snow plow removal and sanding of highways, bridge repair work and guardrail installation.
Operations Manager - Wiles Communication Services, Billings, MT
(September 1990 to August 1992)
In charge of billing, scheduling of technicians and installation of computer and telephone equipment, such as (printers, auto dialers, modems, small business telephone systems and computer hardware and software). In charge of parts inventory and drew up and presented bids to prospective clients. Prepared cost estimates for projects. Staff supervision of technicians, as well as clerical and office staff in business procedures and marketing methods for sales of equipment and services.
Manager of Telecommunications - St. Vincent Hospital, Billings, MT
(September 1989 to March 1990)
Supervised and operated the telecommunications department and assisted with the computer division (MIS). Maintained an efficient operation of telecommunication services. Directed all facets of the telecommunication department’s operation in order to provide efficient service. In charge of the development of new facilities, telephone and computer equipment and personnel needs. Coordinated and supervised all systems hardware and software maintenance such as adds, moves, changes, and repairs. Also did monthly maintenance of switch CPU and voice mail backup documentation. Developed a departmental budget, which assisted Hospital Administration in fiscal planning and purchasing of new equipment.
Data/Telecommunication Specialist - County of Ventura, Ventura, CA
(August 1985 to September 1989)
Responsible for all data communications equipment; digital multiplexers, modems and dial-up modems; various types of computer hardware, such as H.P. 3000, H.P. Printers, IBM 3170 host servers, personal computers and Telex terminals. Did troubleshooting for Ventura Medical Center where I was lead technician for their telecom system. Responsible for adds, moves, and changes and repair. Also in charge of the telecommunication lines (twisted pair, shielded and coaxial). Performed diagnostic tests on levels of Async and Sync data. Measured levels of microwave signals to off-premise locations and interfaced with Telco Company. T-1 networking experience and troubleshooting for Local Area Networks (LAN’s). Supervision of technical staff in the Information Systems Department (ISD). Installation of Northern Telecom SL-100 telephone switching system for the County of Ventura. Also worked as a frame attendant and CO repair in central office procedures such as connect, disconnect, and rearrange wires, test and repair frame wiring.
Project Supervisor - Aztec Communications, Inc., Torrance, CA
(September 1984 to July 1985)
Coordinated and supervised specific installations for Pac-Tel business phone systems. Consulted with such companies as Burroughs Corporation, Daytron Electric, McDonnell-Douglas and Bank of America. Instructed use of SL-1 digital telephone systems. Performed budgeting and forecasting of materials used on projects, blue prints of specific locations as well as supervision of technical staff. Worked in high security areas such as McDonnell-Douglas Corporation.
Installation Technician - Centel Business Systems, Helena, MT
(June 1982 to June 1984)
Supervised two to six employees in the installation of SL-1 digital phone systems to the Montana “BIG FOUR” project (University of Montana, Montana State University, Eastern Montana College and the State Capitol complex, As well as Fort Harrison Veteran Medical Center). Instructed employees on closet location and specific wiring diagrams of stations. Transferred to St. John’s Hospital in Santa Monica, CA, as an on-site technician (SL-1M, PBX). Transferred to Northwestern University in Evanston, IL. Supervised eleven apprentices in installation of new SL-100 systems (14,000 lines) including blueprinting of locations.
SPECIAL TRAINING
DBX Maintenance and Administration Course - Certified May 1982; Stromberg/Carlson Corporation
SL-1 Installation and Repair Course - Certified May 1984; Northern Telecom, Inc.
Rolm ISOTEC 1 Electronic Key System - Certified February 1985
Thompson-Opus 20-40/80 Electronic Key System - Certified March 1985
American Institute of Technology - Data Communications - July 1989
Category 3,5, 5E wiring of Telephone and Computer Equipment - Certified June 1995
Nortel Meridian I Maintenance & Installation, Options 11 - 81 – Certified August 2000
N+ Networking – Certified December 2006
Kronos Administration records – January 2007
MS Project Manager – February 2007
EDUCATION
University of Montana - Fall of 1994 to Spring of 1996; Computer Science - Major
Montana State University - 1974 to 1976
Business Administration/Accounting
American Institute of Technology – AA Data Communications – 1988-89
AWARDS
Recognition for outstanding work on Budget Cost Analysis/Departmental Budgets. 2006
CHW- Project Management Team Leader Award. 2008
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