Customer Service Sales

Shataanah P. Robinson

***** ********** ***** *** **** 44137

Home:216-***-****

***********@*****.***

Attn: Human Resources Dept

I was very interested to here you were hiring, I have been seeking such an opportunity as this, and I think that my background and your requirements may be a good match. My resume is enclosed for your review.

If you are seeking a Worker who stays abreast of her field, who understands the aspect of servicing the customer, who earns 100% staff support, and who is as career-committed as it takes to achieve total success, then please consider what I have to offer.

Thank you for your attention to these materials. I certainly look forward to exploring a career with this company.

Yours Truly,

Shataanah P. Robinson

Enclosure

Shataanah P.Robinson

14404 Kennerdown

Maple Hts Ohio 44137

Home216-***-****

***********@*****.***

OBJECTIVE

To secure a challenging position that allows me to contribute my customer service, sales related and computer skills.

WORK EXPERIENCE

November 2010-February 2011 CPI Corp

Position Customer Service/Appointment Setting Seasonal

-Encourage early holiday visits

-Schedule appointments for current customers using Web based Call Ctr

management program designed to enable auto-dialing features.

August 09-March 2010 Popcorn Inc. Work at Home

Position Customer Service/Sales

February09-August09 Sutherland Global Systems (AT&T) Work at home

Position Customer Service/Sales

-Answers customer/client requests or inquiries concerning

Products & services, billing, equipment, claims and reports

problem areas.

-Worked in one or multiple queues/skill sets over various

customer contact channels.

-Responsible for improving customer retention through

programs and service provided to the customer.

-Utilize mechanized systems to initiate and complete service

programs and service provided to the customer.

-Maintain working knowledge of all company products,

services and promotions.

-Make recommendations according to customer’s needs on

features, accessories, upgrades and rate plans.

March06-Dec08 Corporate Collection Srvs. Beachwood OH

Collections/Customer Service/Sales

-Proficient computer skills, Microsoft

office applications

-Strong telephone and interpersonal skills

-Ability to handle difficult customer calls

-Obtained Lead agent Status

-Awarded highest sales for yr 07

-Good problem-solving and negotiation skills

-Cold Calling

-Selling, cross selling and referral skills

-Awarded highest money collected for the yr 08

Nov05-March06 Coventry Chiropractic Cleveland OH

Appointment Setter

-Made Appointments for the Doctor

-Handle High Volume Calls

-Cold Calling

-Filing

-Kept up with Daily Quota

May05-Oct05 Direct T.V. Cleveland OH

Telemarketer

-Appointment Setter

-Cold Calling

-Navigate through screens proficiently

-Data Entry

Jan02-Tax Seasons H&R Block Maple Hts OH

Administrative Assistant

-Handle High Volume Calls

-Data Entry

-Filing

-Made Appts For Customers

-Answer Tax Questions

-Cashier

-Clerical Work

-Waiting Area Manager

-Typing

Education

1998-2001 Maple Heights High School Maple Hts OH

-Cosmetology

-Perfect Attendance

-Microsoft Word

-Microsoft Excel

-Graduate of 2001

-Open Office/Spread Sheet

-Quick Books

References

Annada Hoskins Supervisor 800-***-**** CPI Corp (Sears Portrait Studio)

Claye Davis Team Leader 877-***-**** Custom Loyal Concepts

Terese Skinner Supervisor 800-***-**** Sutherland Global Systems

Percy Nolasks Supervisor 203-***-**** Convergys

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