Customer Service Manager

James S Jackson

Address: **** ******* ** *** ***; Hoffman Estates, IL 60169

Cell: 773-***-****; Email: *******@*****.***

Key Assets:

• Knowledgeable in managing a business on a day-to-day basis

• Proven ability to prioritize and multi-task

• Ability to work independently or as a team player

• Strong selling skills

• Competence with mechanical, electrical and HVAC equipment

Employment History:

CEVA LOGISTICS, Elk Grove Village, IL February, 2010 - Present

Logistics Specialist

• Freight processing, handling and management

• Operation of various P.I.T. equipment such as forklift, order picker, reach truck and scissor lift

• Hold a forklift driving license

APEX FINANCIAL MANAGEMENT, Buffalo Grove, IL November, 2008 – May, 2009

Debt Collector

• Collection of delinquent accounts

• Education of credit management to delinquent consumers

VAN RU CREDIT CORP., Des Plaines IL June, 2008 – November, 2008

Debt Collector

• Collection of delinquent accounts

• Negotiation of manageable payment arrangements

RENT-A-CENTER, Chicago, IL May, 2007 – November, 2007

Assistant Manager

• Collection of delinquent accounts

• Performance of maintenance and merchandise delivery and pickup

CH ROBINSON, Chicago, IL October, 2006 – March, 2007 Customer Service Representative

• Process, collect and follow-up on freight claims

• Schedule freight deliveries

US CELLULAR, Chicago, IL May, 2004 – August, 2006 Retail Wireless Consultant

• Customer service, data entry, account and equipment maintenance

• Responsible for opening and closing of store

• Outside sales

WEST COAST VIDEO, Chicago, IL November, 2003 – May, 2004

Retail Store Clerk

• Sales and customer service

• Inventory control

RADIO SHACK, Chicago, IL June, 1999 – November, 2003

Retail Store Manager

• Sales and Customer Service

• Inventory Control

Education:

• General Education Degree -1999

• EPA-Certified Universal HVAC Technician

• Currently enrolled in Harper College working toward AA degree in HVAC

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