Customer Service Agent, Salesman

TREVOR HAYS

**** ***** ** **** ** ***** • Phone: 785-***-****/620-***-**** • Email: *************@*****.***

EDUCATION:

Associate of Applied Science May 1992

Allen County Community College Iola, Kansas

Concentration in Business GPA 3.5/4.0

QUALIFICATIONS:

Management / Interpersonal

• Well regarded for creating a collaborative work environment joined with a strong belief in the importance of team work to achieve desired outcomes.

• Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.

• Trained in effective interpersonal, written and oral communications in numerous sales presentations while developing constructive and cooperative working relationships with each.

Technical Competencies

• Knowledgeable of all Windows XP Professional programs including:

Office, Word, Excel, Works, Outlook

• Creative and skilled analyst with strong problem-solving skills offering excellent computer skills.

RELATED EXPERIENCE:

Customer Service Agent Sept 1996 – June 1998

Talk.com, Inc. Clearwater, Florida

• Inbound/Outbound Call Center Sales Professional for AOL, Inc. Duties included explaining the benefits of long distance service through AOL, winning new customers, customer retention and conflict resolution.

Computer Tutor/Technician Jan 1988– Present

Hays Computer Tutor Florida/Kansas

• Computer tutor for software installs and manageability. Installation of new hardware and maintenance on said computers.

• Responsible for expert advice and speediness in the process of installs and in tutoring clients.

Administrative Assistant March 1999-Oct. 2002

Kan-Tel, Inc. Lawrence, Kansas

• This position had charge of personnel to process, verify, and maintain documentation relating to staffing, recruitment, training, grievances, performance evaluations, and classifications for an inbound call center servicing Sears, Inc.

• Successfully implemented $70,000 attendance management software focused on tracking employees and analysis of reports generated.

• Recorded data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of hire and reasons for terminations.

Mechanic June 2006 – May 2009

Stevenson Auto Repair New Port Richey, Florida

• Specialized in rebuilding Ford 302 motors, repairs, refits, and overhauls.

• Helped with attracting new business, ordering parts, and general ledger.

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