Customer Service Quality Assurance

KARLA S. LUDWIG

tzvtcv@r.postjobfree.com

**** ***** **** ****

Salt Lake City, UT 84118

Cell: 801-***-****

Objective

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To obtain a long term position in the medical field, where I can utilize my education and maximize past employment, and to grow and gain more skills.

Skills

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• Self starter and strong independent worker.

• Excellent communication and customer service skills.

• Highly adaptable to ever changing circumstances.

• Detail oriented, quality assurance, and organized.

Experience

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February 2011-April 2011 Walmart - Meridian, Idaho

Cashier

Worked the front where customers came to the cashiers to purchase their

merchandise.

August 2009-January 2011 Fairchild Semiconductor-West Jordan, Utah

Photo Operator

I process wafers through the photo process to manufacture

semiconductor parts. Set up the job, processed as required

by spec, kept work moving and met daily goals, by working

efficiently and staying organized.

December 2008 - July 2009 JP Morgan Chase - Salt Lake City, Utah

Teller

As a teller I processed transactions for customers, look-up their accounts,

make payments, withdrawals, and deposits. I kept my cash

box balanced, work secure, neat and organized, and sent to appropriate areas.

December 2005 - Moxie Java - Nampa, Idaho

September 2008 Store Manager

Managed all aspects of the operations of the store: Hiring, training,

and retention of personnel. Sales building and customer service.

Inventory control and ordering of supplies. Daily record keeping

and cash control.

January 2003 - Alternative Care - Nampa/Caldwell, Idaho

December 2005 Care giver/Companion

Assisted clients in their homes with daily activities.

Kept daily tracking records of clients.

November 2000 - Micron Technologies - Boise, Idaho

January 2003 Operator II, certified in Duv/Steppers and Coat and Track.

Responsible for running equipment and processing wafers.

Assuring proper steps were followed for the processing programs.

Quality assurance and detail checks.

Education

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Health Care Admin./Medical records University of Phoenix 2009 - 2011

Secretarial/office aide Salt Lake Community College 1984 - 1986

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