Customer Service Sales

Anthony Drayton

***** ********* *****

LaPlata, MD 20646

*******@*****.*** 240-***-****

Objective: Seeking a customer service position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills.

Education: Bowie State University (Bowie, MD)

• Bachelor of Arts & Science in Computer Technology

• Graduating May 2012

Skills: Experienced with cash handling and customer service.

Experience:

Carmax Shady Grove, MD July 2011 – Present Position: Porter/Reconditioning

• Responsible for highlighting features, gathering information, inspecting automobiles and maintaining good relationships with customers.

Bowie State University Bowie, MD August 2010 – March 2011 Position: Web Developer/Designer

• Utilizes web-designing skills with programs such as HTML, CSS, Flash, Shockwave, Dreamweaver & FrontPage/ Microsoft Expression Web.

Global Express Silver Spring, MD August 2008 – May 2010 Position: Help Desk

• Maintained any customer database to improve tracking, reporting and customer service.

F.Y.E, Hanover MD January 2008 – June 2008 Position: Customer Service

• Promoted merchandise displayed appropriately on show room floor and campaigned directly with customers and coordinated with employees across all departments.

JcPenny Corporation, Waldorf MD September 2006 – July 2007 Position: Sales Support

• Maintained an awareness of all promotions and advertisements, assisted in merchandising and storekeeping and processed, refilled and monitored floor stock while assisting in all cash register responsibilities.

References: Dr. Jie Yan (Professor) 301-***-**** – ****@**.**********.***

Nicole Jones (Clerical Assistant) 240-***-**** – ******.*.*@*******.*** Clarence Ray (Lecturer) 301-***-**** – ****@**.**********.***

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