Customer Service Manager
Resume:
Jason Barre’
Covington, Louisiana 70433
Cell: 985-***-**** begin_of_the_skype_highlighting 985-***-**** end_of_the_skype_highlighting
******@*****.***
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• Dedicated District Manager with 12 years of experience in Multi-Unit Management. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.
• Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operation policies.
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AREAS OF EXPERTISE:
• Customer Service Management
• Complaint Handling & Resolution
• Operations Management • Customer Satisfaction Enhancement
• Bench Building
• Sales & Margin Improvement • Teambuilding & Training
• Cost-Reduction Strategies
• Recruiting & Development
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PROFESSIONAL EXPERIENCE:
Buddys Home Furnishings – Slidell, Louisiana, 05/09 to Present
Store Manager
Store Manager responsible for recruiting, training, and supervising Team. Managed profit and loss through increasing sales and driving collections of accounts. Created LSM plans to drive revenue and generate new customers.
Allied Cash Advance – New Orleans, Louisiana, 07/05 to 04/09
District Manager of 10 stores: 25+ Managers and CSR’s
Analyzed key performance indicators ensuring store managers were actively exceeding revenue goals and executing key marketing initiatives. Accountable for multi-branch performance, financial results and profitability. Responsible for team performance and results, staffing, scheduling, coaching and training. Set expectations and established a team oriented, professional work environment. Set expectations and achieved standards regarding exceptional guest satisfaction. Ensured all transactions were accurate and all policies were followed. Audit files throughout assigned district. Set expectations regarding planning and executing all marketing and collection activities. Completed the required daily, weekly and monthly reporting, audits and communications.
Selected Contributions:
• Won "Core Value Award" for Responsibility in 2006 for working after Hurricanes Katrina and Rita to successfully open and drive performance of initial 3 branches.
• Won “Most Improved Award” in 2008 for instrumental role in driving record-high sales increases, propelling store to improve ranking from #18 in the country to #4.
• Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
• Elevated store's guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Smoothie King Franchises, LLC -- Kenner, Louisiana, 02/02 to 05/05
Regional Operations Consultant
Previous Positions: Multi-Unit Manager, Store Manager, Team Leader, 11/91-01/02
Advanced to increasingly responsible positions, culminating in Regional Management. Directed 25 franchises and managed profit and loss, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Assisted franchises in developing and utilizing Guerilla Marketing Plan to drive revenues. Conducted new store openings and training of team members. Enforced compliance through Quality Assessments to ensure operations were aligned with core values. Organized and instructed Regional Management Training Seminars.
Selected Contributions:
• Served on special task force charged with turning around under-performing stores. Trained CSRs and managers in over 10 struggling stores, and contributed to significant improvements in guest satisfaction and sales.
• Introduced training programs that enhanced employee performance and helped build a motivated workforce.
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EDUCATION AND TRAINING:
Delgado Community College, 9/91 to 5/93
Earned 40 credits; concentration in business studies
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and Microsoft Office Systems.
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