Versatile IT professional

RICHARD MCALEXANDER

***** ******* ** *********, ** 80125

Mobile: 719-***-****

***********@*****.***

SECURITY CLEARANCE

Active DOD Top Secret SCI last used in Jan. 2008

SUMMARY OF QUALIFICATIONS

Goal-oriented, adaptable Professional experienced at managing a variety of responsibilities related to U.S. Air Force and

USNORTHCOM/NORAD high-tech surveillance, Missile Defense Agency, homeland security programs and major Telecommunications

Company. Superior troubleshooting skills, accurately identifying the root causes of problems and quickly determining the appropriate

course of action to correct issues. Strong leader with a demonstrated ability to form cohesive teams from diverse individuals, providing

the motivation, training, and direction to achieve objectives and meet goals

EXPERIENCE

Qwest Communications

Senior Operations Technician

January 2008 to present

• Troubleshooting network issues dealing (but not limited to) with failed cards, fiber cuts and line optimization.

• Working with Field Operations to quickly resolve communications issues.

• Monitor alarms and determine which ones have higher priority in a timely fashion.

• Troubleshooting Nortel Fiber Optic Transport equipment as well as Ciena Ultra Long Haul (ULH), Ciena Metro, Ciena

Corestream and Cisco 15454 equipment on SONET and SDH networks.

o Including Nortel OC-48's and OC-192's, ADM and Regens.

• Opening Tickets through Remedy and Qwest's own proprietary ticketing system.

• Follow proper escalation procedures by contacting shift lead or managers if the need arises.

• Monitoring Nodes and determining if tickets need to be opened and determine where the problem lies.

Rocky Mountain Computer Services LLC

Owner

April 2007 to August 2008

• On-site PC support for different customers. Providing consultation, planning, anti-virus, anti-spyware, and firewall support.

• Website design: designed http://www.rockymtncomputerservices.com for my start up business.

• Custom build PC's, designing high power custom PC's for different people, then ordering parts and building the systems,

testing them, then delivering them to the customer.

• Real time Customer support for various computer problems, ranging from network issues, website issues to simple Microsoft

Outlook problems.

CACI, Schriever AFB, Colorado

NOSC/NOC Network Watch/Manager

February 2006 - January 2008

• NOSC trained. Watches over an extremely sophisticated network for the Department of Defense.

• Certified on JNMS, which is a network management tool

• Identify trouble areas before they become a problem, and coordinates ASI's within the given time.

• Trained on INMS, Remedy, DCTS, IBM Sametime and other various network management processes.

• Developing SOP's (Standard Operating Procedures) for Missile Defense NOSC/NOC.

• Leading a team of 4 through tense exercises while having the crew with the best response time and few errors.

SI International, Peterson AFB

Red Switch Technician (DRSN)

August 2005 to February 2006

• Programming of DRSN phones through UNIX for USNORTHCOM and NORAD.

• Co-ordinate with the user to re-locate phones, or modify line buttons.

• Perform daily and weekly PMI's on equipment such as the Red and Black Switch, TIMEPLEX, Cryptographic equipment.

• Ability to monitor and troubleshoot long-haul and point-to-point circuits.

• A working knowledge on the operations of the DRSN secure voice equipment to include Integrated Service Telephone, IST 2,

STU III's and STE's.

• Trained and qualified on the SDS-1 switch to include red and black side. After only three months working DRSN, I am working

fully on my own with minimum supervision.

• Perform backups of both A and B processors efficiently, and with no help.

• Train Airmen in the workplace the proper techniques to troubleshooting Long Haul Communications, to include TimePlex, and

Promina (both red side and black) at both local user and the end user.

• Update records and new circuit activation in DSS-2 database fast and efficiently.

• Perform install and maintenance on UDLT Multiplexer, Multi Digital Adapter, Kiv-19/Kiv 7, and Fiber optic modems.

• Responsible with handling of OTAR's (Over the Air Rekeys) once a week.

• Professional would often be assigned to General's Quarters to troubleshoot IST problems.

• Programming of IST/IST 2, and LE80 phones and programming with conference numbers and hotline numbers.

• Proficient in maneuvering around on the ECC terminal, often called to release Conference calls, or to add numbers to the

system.

SI International, Colorado Springs, Colorado

Communications Technician

2004 to 2005

• Inside plant work, installing and terminating fiber, CAT5e, and Coaxial Cable, (SC, MTRJ, LC, ST, BNC, and RJ-45

connectors).

• Configuring Safenets SSE encryptor (Purpose-built encryptors designed to secure SONET/SDH and ATM networks with high-

speed throughput and extremely low latency) that encrypts OC-3 to OC-192 over SONET. And configuring The SMC, which is

the server and clients for the SSE.

• Installing equipment for a Contract with the United States Air Force to expand bandwidth for the War Fighter.

• Installing power cables from power distribution amp to equipment.

• Configuring and installing of Ciscos ONS 15454 SONET Multi service Provisioning Platform, which provides the functions of

multiple network elements in a single platform to include DS-1 to OC-192 and 10/100/1000 Mbps.

• Installing and connecting numerous Ciena CoreStream Agility Optical Transmission Systems.

UNITED STATES AIR FORCE, Colorado Springs, Colorado

Technical Control

2001 - 2004

• Managed over 20 airmen handling a variety of responsibilities related to GPS activities, SIPRNET, SONET, and IDNX.

• Served as the resident expert in troubleshooting with experience in IDNX, SONET, ISDN, DRSN, SIPRNET, TIMEPLEX, ATM,

numerous kinds of fiber modems, and digital equipment.

• Troubleshoot a variety of network problems by telnet, and command prompt techniques.

• Use high tech test equipment, including fireberd 6000As and T-Berds to accurately diagnose problems and/or ensure systems

are operating properly.

• Perform thorough pre-launch quality control checks of analog lines to ensure error free launches.

• Load and maintain cryptographic materials, ensuring compliance with strict protocols and procedures.

• Coordinate activities during intense situations, such as Operation Iraqi Freedom, quickly troubleshooting issues and problems

to correct and prevent outages.

• Configured Cisco 5500's for the AFSCN (Air Force Satellite Control Network).

Accomplishments:

Increased proficiency by training other airmen in the proper way to troubleshoot links and trunks and handle highly classified

cryptographic material. Successfully completed training with DISA for the new age of encryptors they will be using to secure SONET

links all around the world. Played a very important part is helping to set up the only Missile Defense NOC.

EDUCATION

Cumberland High Virginia, Diploma 2001

Western Governors University – October 2009 – Present – Bachelors in Network Design and Management (Network

Engineering)

ADDITIONAL PROFESSIONAL TRAINING

2002 Air Force Technical School - Technical/Systems controller

Personal Life

• I utilize a Linux based operating system as my primary computer. I have also set up my wife's computer with Linux and several

family members. Utilizing the Linux CLI, I install programs , extract compressed files and update the system.

• By exploring new technologies, I have successfully setup a personal PBX system that is expandable to 200 phone's. I am

currently working on a low cost PBX expandable to 10,000 phones.

• Developing networks for different scenarios is a hobby. Scenarios include, Intranet's that include DNS, DHCP, Firewall,

IDS/IPS, Linux based routing, mail server, web server and voice networks.

• Deploying Vyatta (Routing software), capable of core routing.

• Deploying Zenoss Network Monitoring Server/Management Server in home environment and at the professional level.

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